Answer the discussion question, please/Managerial Economics

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Reflect on your current company. In general, has productivity increased, decreased, to remained stagnant. Explain. Using items discussed in the materials, what is your company doing throughout its operations to sustain or improve productivity? Of the things not being done or that could be done better, what would you recommend to senior management for increasing productivity in light  of the company’s factors of production?

My current field is customer service in a call center

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