Analyzing ISO 9000- FP ops

It has been said that quality management is really more of a people-focused process than a technical system. If this is true, then:

1. Which conditions must first be in place for a firm to be successful with quality management in line with ISO 9000?
2. What are the possible repercussions or challenges for firms in the banking or manufacturing industry if employees are not fully committed to ISO 9000?

Your well-written paper should meet the following requirements:

• Be 2-3 pages in length, not including the cover and reference pages.
• APA format
• Cite a minimum of 3-5 American sources to support your responses, two of which are academic, peer-reviewed sources. These sources should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course, and provide new thoughts and insights relating directly to this topic.