\Administrative Management Workplace Visitation
ADMG 371 Administrative Management Workplace Visitation
In a recent ITAM Advisory Board meeting, the Board members encouraged the ITAM faculty to incorporate more interaction with businesses and workplace settings. Why? They cited these reasons:
· to give students experience in the real world of business and the workplace environment
· to provide students with realistic expectations and insights in their chosen field
· to gain insights into real administrative and business problems
· to add realism to the ITAM curriculum
Many of you taking this class are in the ITAM department. The ITAM Department has four specializations: Network Administration, Web and Database Administration, Retail Management and Technology plus corresponding minors. Some of you are from difference majors such as Accounting, Economics, Communication, Law and Justice, Construction Management, and other university majors.
This final visitation project asks you to do what the Advisory Board has requested: visit a contemporary office, business, department, workplace setting, or similar business entity related directly to your major, minor, or personal interest.
Objectives:
Upon completion of this visitation, you will be able to...
· observe and describe a workplace environment related to your major or minor field.
· interview an administrative manager/supervisor and report your findings.
· provide an analysis of and reaction to your visit.
Requirements:
- You must interview a company with at least 25 employees.
- If you obtain a phone interview, you must still answer all of the questions.
- If the interviewee does not know the answer or doesn’t provide detail, make recommendations/provide discussion in your final paper—in other words, you are still responsible for answering every question.
Directions:
1. Get started early! Don't wait until the last three weeks of class to start. Read the questions prior to selecting an organization so that you are selecting an organization and a person who can answer all these questions!
2. Schedule a visit to a business, department, office, or similar workplace setting related directly to your major, minor or personal interest.
3. Complete the questionnaire on pages 2-3 of this assignment and include in your memo as a heading. You may combine one or two items where it makes sense. Make sure the font in questionnaire matches with the font throughout the rest of your memo! Do not use the assignment template footer in your memo; use the memo format you have learned throughout the quarter.
4. Write a two-page memo detailing analysis and reaction to your visit, and include the questionnaire and answers at the end, under its own heading. The analysis should include terms, concepts, and principles gained from the content of this course. Your reaction should include what you gained from the visit. THESE MUST BE SUBMITTED AS ONE DOCUMENT with questionnaire answers/questions as a memo heading.
5. BOLD Key terms from the book.
6. Due: The due date is listed on the Course Calendar. NO LATE PAPERS!
Visitation Questionnaire
Instructions: Complete this questionnaire and save it to your computer, as it will be part of the memo you turn in.
Observation/Question | Synopsis of Observation /Question |
1. Name of Business |
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2. Address |
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3. Name and title of the person you interviewed |
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4. Contact information for the person you interviewed |
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5. Number of employees |
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6. Type of organizational structure (Module 3 readings) |
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7. What type of training is offered to new employees (Module 4 readings)? Does your training differ based on type of employee (clerical, administrative, technical)? |
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8. Do you provide professional development and/or training opportunities for experience employees? Name the types of training offered (Module 4 readings). |
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9. What are the major governmental regulations that govern your workplace (Module 5 readings)? |
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10. Do you perform a job analysis and then write a job description and job specification for each position (Module 4 readings)? Why or why not? |
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11. What methods do you use to recruit new employees (Module 4 readings)? |
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12. Do you have a written discipline policy and what are some of the major aspects (Module 8 readings)? |
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13. Do you conduct Performance Appraisals, and how often (Module 5 readings)? Are they useful in measuring performance? |
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14. What benefits do you provide to employees (see Chapter 8)? |
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15. Is your workforce unionized? Do you think a unionized workforce would be beneficial or not? |
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16. Observe office lighting and provide notes here (Module 7 readings/videos). You might ask for a tour of the workplace to make these observations—if you are doing a phone interview, ask about office lighting and the effects on productivity. |
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17. Observe office color/décor (Module 7 readings/videos) and provide notes here. If you are doing a phone interview, ask about office decor and the effects on productivity. |
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18. Observe office noise (Module 7 readings). If you are doing a phone interview, ask about office noise and the effects on productivity. |
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19. Observe office air control (Module 7 readings/videos). If you are doing a phone interview, ask about air control (heat, A/C) and the effects on productivity. |
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20. Observe office work flow (Module 7 readings/videos). If you are doing a phone interview, ask about office workflow and the effects on productivity. |
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21. Describe the policies around office ergonomics (Module 7 readings/videos). |
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22. Does your organization have a written Workplace Safety Policy (Module 6 readings)? What is it, and which aspects are the most important? |
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23. What systems do you have in place to protect your paper and computer files (Module 7 readings)? |
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24. Do you have a replacement schedule for office equipment and technology (Module 7 readings)? What is the schedule? |
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25. What software do you commonly use (Module 7 readings)? |
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26. Make up a question of your own to ask |
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27. Make up a question of your own to ask |
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28. Ask them for any specific advice they would give to you and your classmates to prepare for a career in their field; i.e. specific courses, skills, attitudes, behavioral traits, work habits, personal characteristics (Module 9 readings). |
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