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For the final component of your customer service project, conduct research on your selected company to identify additional areas of customer service in which they excel . In a separate paragraph  describe ways that they are able to improve retention and create loyal customers. Summarize your findings in a one - two page paper. Be sure to use at least one item of research, and cite it in APA format.  Company selected : Apple Inc.

To receive the 3 points a reference and  in-text citation are both  needed.

 

 

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