ACC498 Module 2 Quiz 2017

Question

Question 1

Which step immediately follows the identification of a problem in the decision-making process?

Question 1 options:

Selecting an option

Weighing decision criteria

Implementing a decision

Developing alternatives

Selecting decision criteria

Question 2

The basic belief of the quantitative approach is that:

Question 2 options:

you should reward employees on a fixed ratio schedule.

you should reward employees on a variable ratio schedule.

you should apply statistical models and computer simulations to managerial activities.

there is "one best way" to make an organization effective and efficient.

Question 3

Which of the following is most likely a structured problem?

Question 3 options:

How to load a new program on your computer

How to purchase the computer that is right for you

How to find the best software for your computer

How to create a blog on your computer that is popular

How to prevent your computer from crashing

Question 4

For managers, communication can't be overemphasized, because __________ requires communication.

Question 4 options:

Supervising and monitoring employees

Planning

Decision making

Everything a manager does

Question 5

Human resource management involves training, motivating, and retaining competent employees.

Question 5 options:

True

False

Question 6

Performance-based pay is also known as __________.

Question 6 options:

skill-based pay

variable pay

administrative pay

benefit pay

intensive pay

Question 7

Frank and Lillian Gilbreth are important contributors to:

Question 7 options:

scientific management.

the quantitative approach to management theory.

organizationalbehavior.

general administrative theories.

Question 8

Leaders are __________.

Question 8 options:

the final step in the leadership process

individual people who study the leadership process

individual people, while leadership is a process

the first step in the leadership process

Question 9

All of the following are part of the process of organizational design except __________.

Question 9 options:

deciding how specialized jobs should be

determining goals for the organization

determining rules for employee behavior

determining the level at which decisions are made

Question 10

What does the path-goal theory state?

Question 10 options:

Leaders should create in-groups to better achieve objectives.

Leader participant is usually a situation-dependent factor.

Leader control is most dependent on the current organizational goal.

A leader's function is to create goals and help employees reach them.

Leadership style is dependent on the experiences of followers.

Question 11

You are a manager working in the human resources department of a large company that is currently in need of an advertising executive. Part of your job entails the creation of a selection process to find the best person available for the job. What would you use in your selection process, paying careful consideration to issues of validity and reliability important to the human resources?

Question 11 options:

A subjective assessment from the outgoing head of the department

A college degree and already being an employee of the company

A physical skills test and at least five years of marketing experience

An advanced degree in marketing and at least ten years' experience

A background in corporate advertising and ability to pass a written test

Question 12

Which of the following is one of the major characteristics of an organization?

Question 12 options:

Specified organizational hierarchy

Rules guiding the actions of members

A plan to achieve profit

A single, defined authority figure

External support

Question 13

The most successful early trait theories focused on __________.

Question 13 options:

traits of followers

traits that distinguish leaders from non-leaders

traits of famous leaders

traits associated with leadership

Question 14

Which statement demonstrates the telling style of managerial leadership, according to the situational leadership theory?

Question 14 options:

A manager provides strict direction but also is available for future questions and concerns.

An office manager allows his employees free rein to work as they choose, as long as they remain within a set budget.

A staff manager lays out specific directions to employees on their precise tasks for the coming week.

A manager describes a basic end goal to staff and then tells them they come to him if they need further advising.

A staff's manager offers suggestions on task completion but allows employees to discuss alternatives.

Question 15

What is an organization?

Question 15 options:

Deliberate arrangement of people to accomplish a specific goal

Two or more people

Any group of people

Many people with varied tasks

Question 16

What final step must occur before the process of decision making can be completed?

Question 16 options:

The establishment of criteria

The statement of a problem

The evaluation of the decision

The implementation of an alternative

The development of alternatives

Question 17

Which organization would the transformational model probably least likely be applied to?

Question 17 options:

A car repair shop that also sells automotive parts

A wholesale clothing retailer

A major chain sporting goods store

A small lawn care business

A family-style restaurant

Question 18

Staff managers have authority over __________.

Question 18 options:

special support employees only

line managers

the person above them in the chain of command

middle managers

Question 19

__________ departmentalization is based on territory or the physical location of employees or customers.

Question 19 options:

Functional

Geographic

Matrix

Divisional

Question 20

The __________ prohibits discrimination based on race, color, religion, national origin, or sex.

Question 20 options:

Equal Pay Act

Sarbanes-Oxley Act

Civil Rights Act, Title VII

Privacy Act