2 Questions & Case Study

Hello, I need 2 questions answered in 200+ words each and a case study which can range from 250-500 words. The case study instructions will be attached below. Please seperate case study from 2 questions, do not put all together in one document. *Due Tue, 10pm* The 2 questions are as follows:

1. What is the central idea of business process design? Use examples to support your answer. 

2. Describe the process by which organizations develop their information systems.