10-1 Discussion: Customer Satisfaction Provide an example of an organization that continuously maintains and improves customer satisfaction through a TQM approach. Include specific examples of how customer satisfaction is improved by company initiatives.

Provide an example of an organization that continuously maintains and improves customer satisfaction through a TQM approach. Include specific examples of how customer satisfaction is improved by company initiatives.

In your responses to peers, compare and contrast the organization chosen by a peer with the one you chose. How might each organization benefit from the other’s experiences with improving customer satisfaction?