1. Perform a gap analysis paying careful attention to your 7213

Read this short article:
http://www.nytimes.com/2004/02/05/education/05DELI.html

Then please answer these 7 following questions. You can develop upon my answers. Feel free to answer it with your own answer.

Assuming that you are the manager for the Mail Department, the department that was responsible for the delivery of the Fulbright package at the University of California - Berkeley, answer the following.

1. Perform a gap analysis – paying careful attention to your delineation of the desired state.

2. Identify briefly what you would do at the following times:

3PM of the final mailing date

4PM

5PM

6PM

3. In the scenario where for whatever reason you were not in your department the day the package was to be sent, what would you do if you did not learn about this situation until the following day?

4. What would you do to ensure this never happened again?

5. Identify one illegal/ethical issue in this case and what would you do about it?

6. What person is the most effective person (that is, performed successfully as manager) in the case? Explain briefly.

7. Who was the least effective? Explain briefly.

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1. Perform a gap analysis paying careful attention to your delineation of the desired state.
As per the gap analysis the only failure happened was at operational and communication level.
2. Identify briefly what you would do at the following times:
3PM of the final mailing date: Will call up Fedex and enquire about the situation
4PM: Will mail University about the situation
5PM: Rush to the nearby mail centre to deliver it on time
6PM: Inform University by mailing that you have mailed the required documents.
3. In the scenario where for whatever reason you were not in your department the day the
package was to be sent, what would you do if you did not learn about this situation until the
following day?
I will make Fedex responsible for the event and take the matter to higher authorities.
4. What would you do to ensure this never happened again?
I will deliver my work before hand and not wait till last minute courier to do it.
5. Identify one illegal/ethical issue in this case and what would you do about it?
Why the university got the slip backdated and why fedex did that. It is ethically and morally
wrong. I would come out with the truth in the open.
6. What person is the most effective person (that is, performed successfully as manager) in the
case? Explain briefly.
Sandra Munoz. Handling the case in perfect manner as she should be handling in case of dire
circumstances.
7. Not sure

11 years ago

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