1. How might the definition

1. How might the definition of quality apply to an organization you know? Provide examples of consumers, external customers and internal customers, and ways in which their expectations can be met or exceeded. Do you feel the organization is applying the principles of quality? Why or why not?


2. Select four (4) of Deming’s 14 points and apply to an academic environment. Discuss how learning and classroom performance can be improved by applying Deming’s philosophy.