1-12 questions

Question 1
Another name for a task force is a(n) ___________.
 
     informal group
 
     interest group
 
     ad hoc committee
 
     virtual group
 
     friendship group
 Question 2
 The person who wishes to share information with someone else is known as the __________.
 
     encoder
 
     messenger
 
     noise
 
     receiver
 
     sender
Question 3
The paths along which information flows within the organization are called __________.
 
     noise
 
     communication networks
 
     filtering paths
 
     information richness
 
     jargon
 
Question 4
 Two parties in conflict attempt to resolve it by allocating resources to one another. This is known as __________.
 
     benchmarking
 
     superordinate goals
 
     negotiation
 
     lose-lose negotiation
Question 5
An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:
 
     pooled task interdependence.
 
     a virtual team format.
 
     synergy.
 
     reciprocal task interdependence.
 
     sequential task interdependence.
 Question 6
 Managers who ____________ are likely to see their ___________.
 
     decrease uncertainty; power decrease
 
     decrease uncertainty; power increase
 
     increase uncertainty; power increase
 
     decrease their power; uncertainty increase
 
     increase their power; uncertainty increase.
 
Question 7
A marketing manager who is a member of a task force for new product development is supposed to represent the marketing department as a member of this group. This activity is called the marketing manager's __________.
 
     virtual team effort
 
     group role
 
     synergy
 
     interest group
 
     command group
  Question 8
 A manager conducts a meeting in such a way that he or she has a strong influence on the alternatives for a decision that are discussed in the meeting. This is known as:
 
     forming alliances.
 
     being in a central position.
 
     controlling the agenda.
 
     relying on objective information.
 
     generating resources.

 Question 9
A department store attempts to gain a competitive advantage by empowering its salespeople in the cosmetics department to communicate the needs of its customers to management. As a result, management can be more responsive to these needs. This strategy is focusing primarily on which aspect of the organization?
 
     Quality
 
     Efficiency
 
     Innovation
 
     Customer responsiveness
 Question 10
 In XYZ Corporation, production managers are evaluated for their success in driving costs down, while marketing managers are evaluated on the basis of customer satisfaction. The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised by the marketing department is based on __________.
 
     scarce resources
 
     incompatible reward systems
 
     top-down change
 
     benchmarking
 
     overlapping authority

Question 11
Social loafing can be a very detrimental practice to the effectiveness of an organization. Explain what is meant by this concept, and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior

Question 12
Discuss what is meant by the concept of "groupware," and explain the conditions within the organization that are necessary for this to be an effective communication medium for the organization