I have quiz about Executive communication in business administration this quiz it will be 9 or 10 multiple choice questions
Executive Communication Essentials
Communication is NOT About You!
1
For you to become a more effective communicator:
Manage your speech anxiety & attitude
Speak up in difficult or unethical situations
Write e-mail and memos people will read
Build skills in working effectively in teams and advancing relationships
Build message packaging & delivery skills
Our Goal
2
This class is NOT about giving speeches
It is about Being Yourself and thinking when speaking and writing
It is about Creating Ideas and Helping People Understand and Remember Them
It is about Improving Your Written Communication so that it is Read and Understood
Not a speech class
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3
It’s about changing what people
See
Hear
Feel
Think
It’s not about you
Effective oral & written communication
Effective
Communication
4
When you don’t communicate you send a message
Silence is a message, too
Listeners fill the “void” with their own message
Communication Reality
5
Meanings are in people, not in words
Listeners always create their own meaning, whether it’s what you meant or not
Meaning is created from memory of their life experiences
Who owns meaning?
Reality
Communication Reality
6
mean•ing
mean•ing n 1 : the thing one intends to convey esp. by language; also : the thing that is conveyed 2 : AIM 3 : SIGNIFICANCE 4 : CONNOTATION; also : DENOTATION
Meaning
7
de•no•tat•ive
de•no•tat•ive n 1 : a concrete object and the sign attached to it.; also : the thing that is conveyed 2 : stand as a name or symbol for
Meaning
8
Meaning
con•no•tat•ive
con•no•tat•ive n 1 : imply or suggest (an idea or feeling) in addition to the literal or primary meaning 2. the rich galaxy of meaning about a construct.
9
mean•ing
Source: Mehrabian, Albert, Silent Messages, Belmont, CA Wadsworth Publishing Company,1971, p. 56.
Meaning
10
YOU
LISTENER
Misunderstanding
Listener
You
11
YOU
LISTENER
Understanding
12
YOU
LISTENER
How effective communication works
13
Listener receives 480 wpm
You speak 120 wpm
Deficit 360 wpm
-
wpm = words per minute
One communication bottleneck: Your mouth!
14
What Makes a Speaker Look Confident?
15
16
Looking confident
17
For Next Time
Overcoming Stage Fright and Performance Anxiety
Watch No Freaking Speaking & TED talk on Stage Fright
18
Tone
of
Voice
38%
Words
7%
Visual
55%