2 Assingments: Literature Review for Position Paper and The Position Paper (18 pages)
Employee Satisfaction vs. The Bottom Line
Position: Employee Satisfaction
For most businesses the bottom line is the single most determinant of success. A company’s bottom line in strict terms is the amount of profit after all expenses and taxes have been satisfied. It is the final result of a company’s business efforts. This translates to performance, or whether the actual results of the organization fulfill its intended goal. Additionally job satisfaction refers to how employees feel about their job and conditions. This can include the areas of benefits, work environment, compensation, and career development opportunities. In the past organizations have prioritized the bottom line over employee satisfaction. Employees who are highly satisfied go above and beyond their job descriptions and are more invested in contributing to a company’s bottom line. Instead of viewing employee satisfaction and the bottom line as mutually exclusive terms it is imperative to understand that attention should be given to the area of employee satisfaction because it ultimately determines the bottom line. This literature review will explore findings related to the effects of employee satisfaction on the bottom line.
Findings and Results Comparison
Findings suggest that customer satisfaction is important to business because it directly impacts a company's bottom line profits. The most powerful influence on a company's bottom line is its employees, not the market, economy or even (Brown, 2010). Since employees are the frontline how they interact with customers will be reflective of how the company and employees interact with each other (Woppman, 2010).
Brown (2010) notes that happy employees work harder. Individuals who are satisfied will also become more loyal employees that make efforts to save money for the company. Cross (2012) argues that happiness in the workplace involves bringing your emotions to work and being asked to leave them at home robs individuals of humanity. According to him emotions indicate passion towards a subject.
– One area to to highlight is the comparison of the results in each research article. This helps to see if there are similarities or differences between research articles. This will allow you analyze the information and include the comparison in your lit review.
Research Methods Comparison
– You will also want to analyze and assess the research methods used in similar research. Making note of the pros and cons of the methods will help to decide what the best method may be to complete a study.
4. Identify Untapped Areas of Research – When reviewing the articles, it is important to organize the material because there are usually areas of research that may not have been discussed. This will provide another layer of discussion in the lit review because it may be something to consider in conducting a study.
5. Identify Major Research Studies – You will want to see, which of the research articles are the most important because it will help to organize the lit review by using the primary articles as the foundation and the other articles as a secondary support/non-support of the results of those studies.
6. To Better Understand the Relevance of Your Upcoming Research – In general, if the research shows that there are more untapped studies; it will help to decide if there needs to be changes in upcoming studies.
References
Brown, A. (2010). Employees and the Bottom Line. Alaska Business Monthly, 26(11), 45.
Cross, J. (2012). The Happy Bottom Line. Chief Learning Officer, 11(10), 16.
Moran, E. K. (2013). How employee trust affects the bottom line. Communication World, 30(3), 18-21.
Woppman, G. (2010). Nurturing Your Culture Goes to the Bottom Line. EE: Evaluation Engineering, 49(11), 10-13.