Week 5

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Discussion 5: Quality Service Culture (CO4)

Discussion Directions: Listen to the podcast below, Owning a Business and Customer Experience, and answer the following:

  • According to the speaker, customer service is abstract and about an experience. Put yourself in the place of YOUR customer
    • What about your business would be abstract?
    • What kind of experience should your customer expect?
    • How will you instill a culture of your employees (even if it’s just you) of quality service?
    • 5 years ago
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    Bridget Young
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    • CustomerExperience.docx