W3 Discussion Modern Organizations and Healthcare

Benchmarking

Exciting News!! A new vaccine will be launched next quarter by the marketing department of your company. This vaccine is FDA approved to prevent HIV and is the first in its class.

You are the supervisor of the Call Center of your company. The call center takes inquiries from patients and physicians about your products.

Specify what benchmarking techniques will you use for your department.

The phones are ringing off the hook - how will you implement these techniques as the first company to launch a vaccine for HIV?

Please respond to post two additional  peers . The initial post should be a minimum of 150 words. If you use any source outside of your own thoughts, you should reference that source. Include solid grammar, punctuation, sentence structure, and spelling.