SOFTWARE

The case presented in Module 3 is another real-world situation using advancements in technology to improve health care and IT governance. The Veterans Health Administration case study highlights critical factors to the VHA's success by discussing technology infrastructure, organizational culture, and managerial leadership. The student will analyze the case in six sections in the order followed. Also, these sections must be used to format level 1 heading titles in the case report.

1. Give the case background and organizational environment.
2. Describe the case situation and structure of the organization.
3. Identify the key problems and issues in the case.
4. Describe how the organization responded to those issues with technology and leadership in terms of successes, failures, or unforeseen results.
5. Provide an assessment and reasons for supporting those solutions.
6. Review the case finding and conclude how the solution could be improved or propose something different.

This case was available free to read and download from the Palgrave McMillan Journal of Information Technology site. Cases for free change every week, but the journal offers this disclosure “Palgrave Macmillan and the editorial team have selected this set of papers from the archive of the journal to give a representative sample of the best of our content. These papers, listed in chronological order, are available free to read and download.” The case is included in this page for easy access.

Broderick A. (2013, January). The Veterans Health Administration: Taking home Telehealth services to scale nationally. The Commonwealth Fund. Retrieved from http://www.commonwealthfund.org/~/media/Files/Publications/Case%20Study/2013/Jan/1657_Broderick_telehealth_adoption_VHA_case_study.pdf