service marketing assignment 2

After reading Chapter 4, answer the following questions for the Chapter opening Vignette: Zane’s Cycles:  Service as a Strategic Differentiator

1. Which of the service strategies used by Zane’s Cycles gives you a real “wow?” Why? 
2. Do you know of an “entrepreneurial” service provider that currently uses service strategies in a similar way to provide exemplary customer service? Describe.