Scholarly Activity

LDR 3302, Organizational Theory and Behavior 1

Course Learning Outcomes for Unit VII Upon completion of this unit, students should be able to:

3. Examine effective teamwork. 3.1 Identify common challenges faced by teams in cross-cultural communication.

Required Unit Resources Chapter 12: Organizational Communication Chapter 13: Diversity and Cross-Cultural Adjustments

Unit Lesson The content for this unit is presented in the video presentation below. You will see text and hear audio. You may refer to these lessons and videos as needed. Note: Be sure to maximize your internet browser so that you can view each individual lesson on a full screen, ensuring that all content is made visible. A transcript and closed captioning are available once you access the video.

Unit VII, Communication (19 minutes)

Suggested Unit Resources In order to access the following resources, click the links below. The PowerPoint presentations for each chapter of the textbook provide great information to supplement the readings: Chapter 12 PowerPoint Presentation PDF version of presentation

Chapter 13 PowerPoint Presentation PDF version of presentation

UNIT VII STUDY GUIDE

Communication

Chapter 12: Organizational

Communication

“Thin-Slicing” a Conversation

• First minutes are behavior “thin slices”

– Predictive of eventual impressions

• Some aspects judged accurately after 5

seconds

– Others need more time

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 2

What Is Organizational

Communication? (1 of 3)

• Organizational communication

– Important in negotiation

– Relates to job performance and satisfaction

– Ties organizations together

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 3

What Is Organizational

Communication? (2 of 3)

• The Communication Process

– Shannon-Weaver model of communication

– Sender

– Encoding

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 4

What Is Organizational

Communication? (3 of 3)

• The Communication Process

– The channel

– Decoding

– The receiver

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 5

Barriers to Effective

Communication (1 of 4)

• Communication Apprehension

– Definition

– Impacts on organizational behavior

– Self-awareness and assertiveness training

may help

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 6

Barriers to Effective

Communication (2 of 4)

• Language

– Words may have different meanings to others

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 7

Barriers to Effective

Communication (3 of 4)

• Active Listening

– Definition

– Components

– Mindfulness

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 8

Barriers to Effective

Communication (4 of 4)

• Active Listening

– Sales tool

– Tool of effective managers

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 9

Communication Networks (1 of 5)

– Wheel network

– Circle network

– All-channel (or star) network

– Chain network

– Y-pattern network Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 10

Communication Networks (2 of 5)

• Communication networks help applicants

learn of job opportunities

– “Strength of weak ties thesis”

– Importance of weak ties

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 11

Communication Networks (3 of 5)

• Communication Flows in Organizations

– External communication

– Internal communication

– Employees are organizational stakeholders

– “Integrated communications”

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 12

Communication Networks (4 of 5)

• Communication Flows in Organizations

– Upward communication

– Downward communication

– Lateral communication

– Followers’ reputations relate to ideas and organizational goals

– Why upward communication is essential for leaders

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 13

Communication Networks (5 of 5)

• The Grapevine

– Definition

– Motivators for grapevine communication

– How rumors may be destructive

– Why Internet grapevine behavior occurs

– Social benefits of gossiping

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 14

Electronic Communication (1 of 5)

• Email

– Primary mode of organizational

communication

– Netiquette

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 15

Electronic Communication (2 of 5)

• Email

– Amount of email positively related to

performance

– Off-hours emails are stressful

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 16

Electronic Communication (3 of 5)

• Text Messages

– Likely from mobile devices

– Grammar is important for business

communications

– Smartphone breaks increases employee well-

being

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 17

Electronic Communication (4 of 5)

• Social Networking

– May contribute to power development

– Blogs can promote an organization

– Cyberslacking

– Employee social media guidelines

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 18

Electronic Communication (5 of 5)

• Videoconferencing

– Essential for large organizations with

employees not local

– Advantages

– Makes global communication possible

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 19

Cross-Cultural Communication (1 of 2)

• Intercultural communication

• Differences in communication styles

– Examples

– What mismatches in styles may cause

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 20

Cross-Cultural Communication (2 of 2)

• Perceptions affect intercultural

communication

• Levels of differences on which it may falter

• Nonverbal communication and gestures

also vary

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 21

Nonverbal Communication (1 of 4)

• Definition of nonverbal communication

– Includes

– Percentage of understanding in conversation

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 22

Nonverbal Communication (2 of 4)

• Nonverbally communicated information

– Display of personal attributes

– Establishment of dominance and hierarchy

– Promotion of social functioning

– Fostering high-quality relationships

– Display of emotions

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 23

Nonverbal Communication (3 of 4)

• Silence

– Intentional withholding of meaningful

information

– Those more likely to withhold information

– Why climates of silence emerge

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 24

Nonverbal Communication (4 of 4)

• Silence

– What silence causes

– May enable corruption

Scandura, Essentials of Organizational Behavior, 3e. © SAGE Publications, 2020. 25