Quality Improvement

Within the Discussion Board area, write 400-600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

Complete the following for this assignment:

• Research and explain the concept of patient-centeredness, an evidenced-based practice, as it relates to health care quality. Describe how providers, patients, and insurers may differ in their definition of patient-centeredness.
• What metrics would you select and use in a health care organization to measure patient satisfaction? Explain your rationale.