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PREPARATION GUIDE 4

EAB5745

Based on: Daniels & Bailey Chapters 7, 8, & 22, DiGennaro Reed et al., Chapter 7 (pp. 146-158)

D&B Ch 7.

1. Measurement has sometimes been associated with the delivery of punishers. How can measurement be associated with reinforcers?

2. What is the major reason for measuring in a PM system? Why not just take a manager’s or employees “word” for it? (remember: surface knowledge)

3. Say you are a manager working with an employee in a warehouse and you suspect this employee isn’t implementing the safety plans for safely operating equipment as written. Before making assumptions and talking to the employee, what could you do? How could measurement help here?

4. Are there any work-related behaviors that you believe cannot be measured (specify)?

5. Describe the 4 measurement categories.

6. Consider you work at a breakfast restaurant, and you are tasked with creating the perfect omelet. Describe how you would create an omelet considering one measurement category at a time. (meaning, only thinking about cost when creating the omelet, etc.). The lecture will be helpful with answering this question.

a. Quality

b. Quantity

c. Timeliness

d. Cost

e. Describe how you would create an omelet considering quality, quantity, timeliness, and cost?

7. Describe the terms “counting” and “judging”. What is the main difference between the two?

8. Ranking and rating are the two main methods of judgment measurement. What are the pros and cons for each one? Have you ever been ranked or rated to other employees? How did that go?

9. Checklists/tasks analyses are one tool used within PM. What are some benefits of the checklists mentioned in this chapter? How could you implement a checklist in your industry/workplace.

10. Describe point systems. What are ways to implement a point system effectively? How could a point system be implemented within your industry/workplace?

D&B Ch 8.

1. What is the purpose of graphing?

2. What are the benefits of graphing?

3. Why should you regularly update your graphs?

4. One of the big distinctions of PM is the emphasis on data and graphs. When can you post graphs publicly? When should you provide graphs privately? What considerations do you need to think about?

Chapter 22.

1. What is one way to discover the relationship of behavior and results?

2. Fill in the blank: in behavior analysis, “each subject is used as his own _________ __ because we are interested in individual behavior change” (p. 295) . How is this done in PM?

3. Summarize a A-B Design. What are the limitations of an A-B design?

4. Summarize A-B-A/ A-B-A-B/ Reversal designs. What are the benefits? Limitations of reversal designs?

5. Summarize a Multiple Baseline Design. What are the benefits? Limitations?

6. Summarize alternating treatment designs. Benefits? Limitations?

DiGennaro Reed et al., Chapter 7 (pp. 146-158 starting at the heading Measurement)

1. When should you measure behaviors? When should you measure outcomes? When should you measure both?

1. Describe each of the following measures and provide an example on how you could use this measure in the workplace (try to come up with an example that wasn’t mentioned in the reading or lectures.

Measure

Description

Example

Frequency/rate

Duration

Latency

Interresponse time

Percentage

Trials to Criterion

Whole-Interval Recording

Partial-Interval Recording

Momentary Time Sampling

Permanent Product

Behavioral Anchored Rating Scales

1. What are some barriers to measurement? How could you look to resolve these?

1. If you were tasked with developing a data collection system to collect data in your workplace, what would you want to consider and what might it look like?

Pinpointing_and_Measuring_Employee_Behaviorpp146-158.pdf
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PerformanceManagementBook.pdf
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