OM, Value Chain, Performance

Operations Management, Value Chain, and Measuring Performance   

Answer the following questions and upload to Canvas. Submit in Word or PDF format.  All the writing parts must be your original writing, don't quote, write in your own words. Don’t copy or repeat the exact sentences from the textbook or any other sources. Read the materials, then write in your own words. I grade everything in turnitin that shows the unoriginal writing parts. The writing has to be original and your own.

1. What is a customer benefit package?
2. What is definition of a value chain?
3. How can the operations manager measure the productivity of bank tellers, teachers, and scientists developing a new drug?
4. Explain the triple bottom line.
5. Explain the balanced score-card.