Human Resource Management Unit 5 Assignment: Client Interview

HSVHSV340–Case Management Case VignetteHSV340–Case Management Case Vignette340 – Case Management

Case Vignette

Sue Hernandez, a 35-year-old female, has been diagnosed with Schizophrenia Disorder exhibiting delusions and hallucinations. Sue identifies as a white, Hispanic, straight woman who has never been married.

Sue is an Iraq War veteran. She served as a liaison to human resources and then as a paramedic and was honorably discharged in 2009. Before she served, she received a degree in medical technology at a local community college. Her father was a veteran and she grew up on army bases. She attended five high schools in four years. Her mother was a secretary and a teacher. She has not seen her family for two years; she lived with them after her return from Iraq, but both parents and Sue could not find a peaceful way to live together.

Sue can often be seen walking to and from the downtown area and the local grocery store. She spends most of her days on the streets. A case manager working downtown saw her walking through the rain and called a friend working for a shelter. She asked if she could refer Sue. The outreach team located Sue during one of her walks the following week and learned that Sue cleans up several local businesses late at night. She sleeps in the places she cleans.

Sue appeared sober but complained of hearing voices. She believes that she is in danger from wild animals most of the time. Sue also often fears for her life and believes her parents will find her and kill her.

Sue has never been arrested and indicates she doesn’t want to live in a house, and does not want to live with anybody around. People and noises scare Sue and she has trouble sleeping. The outreach worker referred Sue to you, a case manager at a local homeless shelter providing comprehensive care. Reluctantly, Sue agreed to come to an initial interview.

HSV340–Case Management Case Vignette

Due Date: Sunday at 11:59 pm EST Points: 100 points Overview: After reading about your client, Sue, you will write up an intake summary. Using the

information provided in the Case Vignette, you will take on the role of the case manager

and prepare an intake summary. Additionally, you will identify questions that you would

ask during your interview.

Instructions:

• Part 1: Complete an Intake Summary template that includes important

information. Remember that this should be brief and include only the information

that is relevant to eligilbity for services.

o Your summary will need to include:

▪ The client’s demographic information

▪ Sources of information for the intake interview

▪ Presenting problem

▪ Summary of background and social history related to the problem

▪ Previous contact with your agency

▪ Diagnostic summary statement

▪ Treatment recommendations

o Your intake summary will also need to include your name, the date of

contact, and the date of the summary. (Note: best practice suggests

submitting documentation within 48 hours of client contact).

• Part 2:

o After completing your intake summary, write a brief summary about the

experience.

▪ What was challenging about writing an intake interview summary?

▪ What information is missing that would have made this easier?

o Identify what questions you would include in order to identify Sue’s

strengths. Be sure to use proper APA format and include in-text citations

when discussing specific techniques or questionnaires that you may

suggest.

HSV340 – Case Management

Client Interview

HSV340–Case Management Client Interview

Requirements:

• Part 1: Your intake summary must be submitted using the provided template

attached to the assignment in Blackboard. You will see that the template includes

comments that provide insight and suggestions as to what information should be

included in each section.

• Part 2: Complete this part in a separate Word document.

• Submit both documents to the assignment link in Blackboard.

Be sure to read the criteria below by which your work will be evaluated before you write and again after you write.

Evaluation Rubric for Intake Summary Assignment

CRITERIA Deficient Needs

Improvement

Proficient Exemplary

0 – 17 Points 18 – 23 points 24 – 29 points 30 points

Intake Summary

Summary template

was not used.

Minimal required

elements provided.

Summary template

used. Some

required elements

provided. It includes

information that is

relevant to eligilbity

for services. Some

extraneous

information may be

included.

Summary template

used. Most required

elements provided.

It is written

concisely and

includes information

that is relevant to

eligilbity for

services. Some

extraneous

information may be

included.

Summary template

used. All required

elements provided.

It is written

concisely and

includes only the

information that is

relevant to eligilbity

for services.

0 – 14 Points 15 – 19 points 20 – 24 points 25 points

Experience Summary

Missing or only one

question

addressed.

Summary

addressed both

questions with little

insight.

Summary

addressed both

questions with

sufficient insight.

Summary

addressed both

questions with

significant insight.

Additional Questions

Missing or questions lacked evidence of critical thinking.

Questions demonstrated some critical thinking; no references.

Questions demonstrated some critical thinking and

included references.

Questions demonstrated critical thinking and included

references.

0 – 11 Points 12 – 15 points 16 – 19 points 20 points

Clear and

Professional

Writing and

APA Format

Errors impede professional

presentation; guidelines not followed.

Significant errors

that do not impede

professional

presentation.

Few errors that do

not impede

professional

presentation.

Writing and format

are clear, professional, APA

compliant, and error free.