HSO

Consider three different types of HSOs and apply the 7 criteria from the Baldrige Performance Excellence Program (MBNQA) criteria. Although each of these criteria can be applied broadly in a similar way across the different HSOs, this Assignment asks you to think deeper and consider the difference between the types of HSOs.

Part 1:

Using the Module 1 Assignment 1 Template located in this week’s Learning Resources, begin by selecting three different types of HSOs that interest you or that you could see yourself potentially choosing for your future career.

Using the Baldridge Performance Excellence Program, complete the matrix by typing in the characteristics which meet the criteria for each of the three HSO types. Describe each characteristic briefly. Give an example as to how this can be met in each type of HSO and explain the expected impact on patient care, or the service provided by the HSO.

Part 2:

Based on the results of the HSO Comparison Matrix, write a 1- to 2-page executive summary to the board of directors of one of the HSO types that you selected. Synthesize the information about that HSO and the application of the MBNQA criteria. Summarize the characteristics from the criteria for excellence that might be missing. Note that this is also completed in the Module 1 Assignment 1 template.

Module 1 Assignment 1 Template

Part 1: HSO Comparison Matrix

Step 1: Choose 3 HSO types and insert these types into the three columns.

Step 2: Briefly describe each of the criteria for performance excellence.

Step 3: Describe at least one characteristic from each of the HSO types that could be used to meet the criteria.

Step 4: Provide an example of how each characteristic can be met in each HSO type.

Step 5: Explain the expected impact on patient care or the service provided by each HSO type.

Criteria for Performance Excellence*	Brief Description of Criteria	HSO Type 1	HSO Type 2	HSO Type 3
Leadership		[Description of characteristic]
		[Example]
		[Expected impact]
Strategy
Customers
Measurement, Analysis, and Knowledge Management
Workforce
Operations
Results

*Reference: National Institute of Standards and Technology. (2019). Baldrige performance excellence program.

Part 2: Executive Summary

Instructions: Based on the results of the HSO Comparison Matrix, write a 1- to 2-page executive summary to the board of directors of one of the HSOs that you selected. Synthesize the information about that HSO and the application of the MBNQA criteria. Summarize the characteristics from the criteria for excellence that might be missing.