HR Management 3

To Plan, Design, Deliver, and Evaluate an Original Training Program

In a 10 slide PowerPoint presentation, not including the title and references slides:

* Conduct a needs assessment for your proposed training program. This should include both a person and a task analysis.

*Develop SMART (Specific, Measurable, Attainable, Realistic, and Timely) training objectives based on the needs assessment and any assumptions you may need to make.

*A discussion of training methods to be used, and a rationale (justification) for using them, based on training theory.

*Develop a plan for evaluation of training effectiveness including both short-term and long-term evaluation where appropriate.

Training proposal: Training and development for Amazon Customer Service Representative.