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HM4001_CandidateInformation.pdf

HM4001 CANDIDATE INFORMATION

Erica

● Education: B.S. in Health Studies ● Experience: 4 years in HR, 2 years as medical assistant with current organization ● Volunteer Work: Erica has performed extensive global health volunteer work, including

assisting the running of a community clinic in Kenya. Currently, she mentors small business owners in the area who are just starting their enterprise.

● Comments from managers and coworkers: ➢ “Erica is the protocol guru. Everybody asks her when there is confusion.” ➢ “The time she took to mentor new hires was above and beyond.” ➢ “Erica admits she isn’t the best at interpreting data, though she doesn’t hesitate

to ask for help.” ➢ “She’s a bright light who brings inspiration and vision to the department. She’s

always suggesting new ways to approach or do things.” ➢ “Erica requires so little oversight. Although this can be a boon, there are times

her manager would like her to check in more.” ➢ “When there’s overwhelm on the ward, Erica’s calm demeanor always helps to

redirect the other team members.” ➢ “She’s okay at staffing, although it took her a little longer.”

Kendra

● Education: Certificate in Health Management ● Experience: 7 years as a medical assistant with current organization ● Volunteer Work: Very involved in her neighborhood association, participates in a

program that provides rides to the elderly to and from doctor’s appointments, errands, etc.

● Comments from managers and coworkers: ➢ “Kendra is a real self-starter, she doesn’t need a lot of supervision.” ➢ “Her family seems like the most important thing to her, and sometimes this

affects her flexibility at work.” ➢ “Other team members prefer to collaborate with Kendra when given a choice.” ➢ “Kendra is a rule-follower and a stickler for details. She’s a watchdog for the

department when it comes to following regulations.“ ➢ “Kendra was very uncomfortable when she had to run the weekly team meeting.” ➢ “She works well with others, always cooperates.” ➢ “Kendra helped our department manage resources, and we were able to trim

extra costs from the budget.” Arlo

● Education: B.S. in Medical Assistance ● Experience: 3 years as a dental hygienist, 15 years as a medical assistant with current

organization ● Volunteer Work: None

HM4001 CANDIDATE INFORMATION

● Comments from managers and coworkers: ➢ “He’s too nice to manage people. He can be a pushover.” ➢ “Arlo doesn’t like to do things out of order.” ➢ “He is very independent.” ➢ “He resisted changes in the department. Even though the changes were for the

better, he was annoyed at having to alter his process.” ➢ “Fantastic with patients.” ➢ “Arlo is a great trainer and teacher. He has a knack for showing others how to do

things efficiently.” ➢ “Arlo is efficient and pleasant, but he can be hard to read sometimes.”

INSTRUCTIONS.docx

This Assessment requires submission of one email of 3–5 paragraphs, a 1- to 2-page infographic, and a memo of 3 paragraphs.

*Please have to be three separate documents. Thanks

To complete this assessment, read the Healthcare Leadership and Management Scenario and complete Parts 1–3 below.

Healthcare Leadership and Management Scenario You work on a team of medical assistants at a busy children's clinic. The absence of a manager who has been out of the office due to personal illness is causing significant stress in the workplace. HR sees the need for a new manager. As the senior member of your team, you have been asked to participate in the process of writing a job description and hiring a new manager.

Part I: Email to Clinic Director

The clinic director has identified a list of responsibilities that he could potentially use within the job description for the manager position, but he wants to gather information from someone who works closely with this department on a regular basis. He asks you to analyze the list of responsibilities and choose 5 that you think are most important. For each of these 5 selected tasks, explain why it is an important responsibility from both a manager and a leader perspective. Draft an email in response to the clinic director’s request that identifies the 5 responsibilities and analyzes each from both perspectives.

· Setting a department vision

· Maintaining a smooth relationship with the physicians

· Overseeing technology acquisition for the department

· Being an effective spokesperson for the organization

· Determining strategies for the future

· Motivating stakeholders

· Ensuring patient satisfaction

· Mentoring new hires

· Fostering collaboration

· Assisting with budgeting

· Aligning team with organizational values

· Facilitating continuing education for staff

· Training new employees

· Connecting people across departments

· Controlling departmental resources

· Establishing a department mission

Your email response should be between 3 and 5 paragraphs in length.

Part II: Manager and Leader Responsibility Infographic

In addition to emailing the clinic director regarding the importance of responsibilities from both a leader and manager perspective, you have also been asked to communicate these important responsibilities to the employees in your department. You decide to create an infographic that explains the responsibilities from both a leader and manager perspective, highlighting the fact that, while not everyone is in a management position, everyone on the team can be a leader in some way.

Your infographic should be 1–2 pages in length and should include at least one APA-formatted resource that supports your explanation of responsibilities. Although not required, you can use this website to help you create an infographic.  https://www.easel.ly/

Part III: Response Memo on Evaluation of Candidates

The hiring committee has narrowed their search to three candidates from within your current team: Erica, Kendra, and Arlo. You work with each of these candidates on a daily basis, so the hiring committee asks for your evaluation of the candidates and a recommendation for the manager position. Evaluate the three candidates (Erica, Kendra, and Arlo) based on the responsibilities that you feel are most important and the candidate information provided. Write a memo to the clinical director, who is part of the hiring committee, that includes the following:

· Make a recommendation for one candidate who best displays both manager and leader characteristics. Reference at least 2 responsibilities that were analyzed within your email to the clinical director in Part 1.

· Reference at least 1 appropriate scholarly resource in APA format that supports your recommendation.

(Recommended length: 3 paragraphs)

HM4001_Rubric.pdf

©2023 Walden University 1

HM4001: Manager vs. Leader: Differentiate the characteristics of managers and leaders.

Assessment Rubric

0 Not

Present 1

Needs Improvement

2

Meets Expectations

Module 1: The Characteristics of Leaders and Managers

Part 1: Identify 5 manager

responsibilities that are most

important within the children’s

clinic.

LO1.1: Identify key managerial responsibilities for a job description.

Response is not present. Email does not clearly identify 5

responsibilities, or the

responsibilities listed are not

from the list provided.

Email clearly identifies the 5

responsibilities from the list

provided that are most

important.

Part 1: Analyze the importance of

each of the 5 chosen

responsibilities from a

managerial perspective.

LO1.2: Analyze job responsibilities

from a managerial perspective.

Response is not present. Email includes an explanation

that is inaccurate, unclear, or

incomplete, or fewer than 5

responsibilities are explained.

Email accurately, clearly, and

completely explains each of the

5 chosen responsibilities from a

managerial perspective.

Part 1: Analyze the importance of

each of the 5 chosen

responsibilities from a

leadership perspective.

LO1.3: Analyze job responsibilities

from a leadership perspective.

Response is not present. Email includes an explanation

that is inaccurate, unclear, or

incomplete, or fewer than 5

responsibilities are explained.

Email accurately, clearly, and

completely explains each of the

5 chosen responsibilities from a

leadership perspective.

©2023 Walden University 2

Part 2: Develop an infographic

that communicates the

importance of the 5 chosen

responsibilities to other

healthcare professionals.

LO1.4: Create infographic that

highlights leadership and

managerial job responsibilities for

healthcare professionals.

Response is not present. Infographic does not

communicate all 5 chosen

responsibilities, or the

infographic is unclear or

incomplete.

Infographic graphically

communicates the 5 chosen

responsibilities to other

healthcare professionals in a

clear and complete way.

Part 2: Reference at least one

appropriate resource in APA

format within the infographic.

LO1.5: Reference appropriate

resources.

Response is not present. Infographic includes a reference

that is inappropriate or

improperly formatted.

Infographic includes at least

one appropriate reference in

APA format.

Part 3: Make a recommendation

for one candidate who best

displays both manager and

leader characteristics. Reference

at least 2 responsibilities that

were analyzed within your email

in Part 1.

LO1.6: Recommend a candidate

for a manager position.

Response is not present. Memo is unclear on a

recommendation, or the

recommendation is not properly justified based on

responsibilities identified or

candidate information.

Memo clearly recommends one

candidate and explains the

decision based on the

responsibilities identified as well

as on the candidate

information.

©2023 Walden University 3

Part 3: Reference at least one

appropriate resource in APA

format within a memo.

LO1.7: Reference appropriate

resources.

Response is not present. Memo includes a reference that

is inappropriate or improperly

formatted.

Memo includes at least one

appropriate reference in APA

format.

Exceeds Expectations: In-Depth Analysis

No Yes

Learning Objective: Analyze responsibilities and

characteristics that differentiate

managers and leaders in

healthcare settings.

Responses do not include evaluations of

responsibilities and recommendations that reflect well-

developed and detailed comparisons of leader and

manager perspectives. Strong rationale is not

supported by professional literature. Infographic does

not present information in a cogent and/or engaging

way or does not include well-documented sources.

References and/or citations do not entirely follow APA

guidelines.

Responses include substantive evaluations of

responsibilities and recommendations that

reflect well-developed and detailed comparisons

of leader and manager perspectives. Strong

rationale supported by professional literature is

provided. Infographic presents information in a

cogent and/or engaging way and includes well-

documented sources. Email and memo are

written in an engaging and informative manner.

The infographic is creative and interesting to the

audience. References and citations follow APA

formatting and are used effectively in the email,

memo, and infographic.

©2023 Walden University 4

Written Communication: Write with clarity, coherence, and purpose.

0 Not

Present 1

Needs Improvement

2

Meets Expectations

LO1: Construct complete and

correct sentences (AWE 2; Sentence Level Skills)

Sentences are incoherent

and impede reader’s

access to ideas.

Sentences are incomplete and/or

include fragments and run-on

sentences, limiting reader’s access

to ideas.

Sentences structure effectively conveys

meaning to the reader.

LO2: Demonstrate the

effective use of grammar and

mechanics. (AWE 2;

Sentence Level Skills)

Multiple inaccuracies in

grammar and mechanics

impede reader’s access to

ideas.

Some inaccuracies in grammar and

mechanics limit reader’s access to

ideas.

Use of grammar and mechanics is

straightforward and effectively conveys

meaning to the reader.

©2023 Walden University 5

LO3: Create cohesive

paragraphs with a clear

central idea. (AWE 2;

Paragraph Level Skills)

Paragraphs, or lack of

paragraphs, impede

reader’s access to ideas.

Construction of main idea and/or

supporting paragraphs limit

reader’s access to ideas.

Main idea and/or supporting

paragraphs effectively convey meaning

to the reader.

LO4: Use supporting material

to support a claim. (AWE 2;

Use of Evidence)

Supporting materials are

not present. Supporting material is used

inconsistently or inappropriately. Supporting material is used to enhance

meaning. Writing is appropriately

paraphrased and uses direct quotes as

applicable.

LO6: Identify sources (AWE

2; Credit to source)

Sources are missing. Writing inconsistently identifies or

misrepresents sources. Writing clearly identifies the source of

nonoriginal material and/or ideas.

LO8: Use transitions to

connect ideas. (AWE 3;

essay-level skills)

Transitions are not

present. Transitions are used inconsistently

or limit reader’s access to ideas. Writing conveys a cohesive idea

through the effective use of transitions.

LO9: Use appropriate tone

and vocabulary for a given

audience. (AWE 3; Awareness of audience and

discipline)

Vocabulary and tone are

inappropriate for the

audience.

Vocabulary and tone vary

throughout the writing, limiting

reader’s access to ideas.

Vocabulary and tone communicate key

concepts that are appropriate for the

audience.

©2023 Walden University 6

LO10: Apply APA formatting

and style guidelines. (AWE 3

awareness of audience and

discipline and credit to

source)

APA formatting and style

are not present. Writing inconsistently uses in-text

citations and references. Major

errors in APA style impede

understanding and/or violate

standards for academic integrity.

Writing uses in-text citations

appropriately, includes references when

applicable, and is formatted according

to APA style. Minor errors in APA style

do not impede understanding or violate

standards for academic integrity.