Customer Service Module 3

Identify and discuss a specific customer service diversity situation/scenario (excluding language barriers) that you may encounter while working in your desired healthcare profession. This situation should be an interaction with a patient. For example, a patient is refusing treatment due to their religious beliefs and may be jeopardizing their health because of it.

In 1-2 pages, discuss the following:

• Identified a specific customer service diversity situation/scenario within your desired healthcare profession and the variables associated with it.
• Complications/obstacles that could arise to affect customer service experience of patient.
• Resources, techniques, and/or processes to overcome these complications/obstacles to provide superior customer service.