case study

Assignment Guidelines

First, read the Greyhound Frequent Flyer case study on pages 309-312 of the course textbook, taking note of the key issues in the case.  Then read the case questions. 

• Develop an introductory summary paragraph identifying the key operational issues In the case
• Answer each of the case questions fully, applying correct concepts and terminology 
• Provide cited support from the case and chapter readings as appropriate.
• Conclude with a brief paragraph stating what you learned from the case and how it helped you understand specific concepts from the reading. Support your conclusion with specific examples and use appropriate course terminology

Mechanics

• Case study must be word processed in 12 point font, double spaced with one inch margins.
• Include a title page with your name, course number, case study title and date
• Use headings to indicate the case questions and conclusion
• Cite and reference using APA 6thEd format.

· Proof read and edit before submission