case discu manag

In the human services field we will encounter clients who are angry for various reasons.  Why is it important to disarm anger?  How would you manage an angry outburst from a client?

What have you learned about assessment and case management from participating and engaging in class?  How will you apply what you have learned about assessment and case management in your professional career?  Please explain your answer and provide personal examples of how you will apply the course concepts.

Summers, N. (2016). Fundamentals of case management practice: Skills for the human services (5th ed.). Cengage Learning. ISBN 13: 9781305544833