Assignment-300words

 In answer to the challenges Nelnet faces in servicing a growing volume  of student loans, the company chose to deploy a knowledge management  system called OpenText Process Suite. Go online and investigate the  features and capabilities of this suite of software products. What  functions does Open Text provide that can augment and assist customer  relationship management (CRM) systems? Find and briefly summarize a  customer success story of an organization that integrated Open Text with  its CRM system.