Assignment 7
1. As mentioned in the video, "in order to deliver superior service, you need to make your customers behave", please express your thought about the statement.
2. What do you think about the concept of training your customers discussed in the video? How does it affect customer satisfaction and/or customer commitment?
Link of the video: https://youtu.be/Be5fCPohYEU
7 years ago 5
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