Assignment

Think about how human resources are handled at the company you work for, or one you have worked for in the past. In the discussion thread, comment on the following questions:

1. What steps of the human resources cycle does the company handle well? Why?
2. What steps of the human resources cycle are handled poorly? Why?
3. How is culture impacted by the Human Resources department?

PT2: Explain the way(s) an organization with which you are familiar measures quality and customer satisfaction. What can be done to improve CRM?

Lastly, explain how you can personally have a positive impact on customer loyalty in your position.