Education Two Part Assignment
2
Workplace Problem 4-2.
Introduction.
High turnover is a considerable challenge in maintaining organization functionality within institutions like school systems, including Detroit Public Schools (DPS). There are negative impacts, such as disruption of workflows, reduced morale, and increased hiring and training costs (Stamolampros et al., 2019). This aspect is concerning since it affects the quality of education and does not preserve services and continuity for students and staff in administrative assignments. Several possible solutions can be implemented regarding this issue, such as conducting thorough onboarding processes, creating competitive employee salaries, and creating a positive work environment (Narayansany & Isa, 2021).
Weighted Ranking.
The process involves;
1. Developing a list of criteria.
· Impact on Retention: How likely is the solution to improve employee retention?
· Cost Effectiveness: The financial viability of the solution.
· Time to Implement: The time needed to roll out the solution.
· Employee Satisfaction: How well the solution addresses employee well-being and morale.
2. Assigning weighted percentages to the criteria.
· Impact on Retention: 0.4 (40%)
· Cost Effectiveness: 0.2 (20%)
· Time to Implement: 0.1 (10%)
· Employee Satisfaction: 0.3 (30%)
3. Rating each solution against the criterion on a scale of 1-5.
Comprehensive onboarding programs:
· Impact on Retention: 4
· Cost Effectiveness: 3
· Time to Implement: 2
· Employee Satisfaction: 4
Employee Benefits:
· Impact on Retention: 5
· Cost Effectiveness: 2
· Time to Implement: 3
· Employee Satisfaction: 5
Workplace Culture:
· Impact on Retention: 3
· Cost Effectiveness: 4
· Time to Implement: 4
· Employee Satisfaction: 5
4. Multiplying ratings by the weighted criteria.
Comprehensive onboarding programs:
· Impact on Retention: 0.4 x 4 = 1.6
· Cost Effectiveness: 0.2 x 3 = 0.6
· Time to Implement: 0.1 x 2 = 0.2
· Employee Satisfaction: 0.3 x 4 = 1.2
· Total: 1.6 + 0.6 + 0.2 + 1.2 = 3.6
Employee Benefits:
· Impact on Retention: 0.4 x 5 = 2.0
· Cost Effectiveness: 0.2 x 2 = 0.4
· Time to Implement: 0.1 x 3 = 0.3
· Employee Satisfaction: 0.3 x 5 = 1.5
· Total: 2.0 + 0.4 + 0.3 + 1.5 = 4.2
Workplace Culture:
· Impact on Retention: 0.4 x 3 = 1.2
· Cost Effectiveness: 0.2 x 4 = 0.8
· Time to Implement: 0.1 x 4 = 0.4
· Employee Satisfaction: 0.3 x 5 = 1.5
· Total: 1.2 + 0.8 + 0.4 + 1.5 = 3.9
5. Selecting the solution with the highest score.
The solution with the highest score is benefits with 4.2.
Table 1: Weighted Matrix Table.
|
|
Criteria |
|
|
|||
|
Ranked solutions |
Impact on Retention (Weight: 0.4) |
Cost Effectiveness (Weight: 0.2) |
Time to Implement (Weight: 0.1) |
Employee Satisfaction (Weight: 0.3) |
Total Score |
Final Rank |
|
Comprehensive onboarding programs |
4 |
3 |
2 |
4 |
3.6 |
3 |
|
Competitive salaries and benefits |
5 |
2 |
3 |
5 |
4.2 |
1 |
|
Improving workplace culture |
3 |
4 |
4 |
5 |
3.9 |
2 |
Process Decision Program Chart (PDPC) and Its Role
The PDPC assists in detailing the processes that need to be adopted when using the solution; the risks and difficulties that may be encountered; and measures that can be employed to mitigate these. Risk management is an important factor when it comes to the problem solving because it enables the decision makers to identify potential challenges that may surface while implementing a solution and find ways of dealing with them. The PDPC verifies whether the proposed solution can be implemented without any problems and whether it is sustainable in the long term.
To address the issue of employee turnover, the best solution derived from the weighted ranking is implementation of onboarding and training. The PDPC will outline steps for the primary approach: creating a structured onboarding program, establishing formal and informal mentoring programs, and organizing regular feedback sessions for new hires (The International Institute for Innovative Instruction, 2019). Some risks likely to be encountered in these processes include resistance to change, limited participation of new employees, and inadequate resources. For each of these risks, the PDPC will develop contingency measures, such as leadership commitment, to instill a new culture and regular interactions with new employees to ensure they stay engaged and re-allocate resources for onboarding.
Risks and Challenges in Implementing Onboarding and Training.
Some of the risks in implementing this solution could include:
· Resistance to new onboarding processes from established employees or managers might discourage the implementation of new onboarding processes (Narayansany & Isa, 2021).
· Challenges arising from a lack of time and qualified staff may hinder proper training and the ability to offer appropriate mentorship.
· The variability of onboarding programs from one department to another might cause new employees to go through distinct orientations from those in their organization.
Countermeasures and Contingency Plans
To mitigate these risks:
· Involve leaders and critical stakeholders from the beginning so that there are strategic supporters for the new onboarding structure from various departments in the organization.
· Cover any additional costs required for onboarding, including extra workers or teaching documents, to create an effective process.
· Implement structural onboarding procedures at the organizational level to ensure that all the employees go through the same onboarding process and receive the same quality training.
Figure 1: the PDPC diagram.
Conclusion.
Employee turnover can be effectively addressed by the implementation of an onboarding and training program that aims to improve the organization’s productive capacity (Narayansany & Isa, 2021). This is because structured onboarding, mentorship, and feedback mechanisms increase the chances of employee retention while improving the work environment. From using a PDPC diagram, it is possible to plan the work thoroughly and pinpoint the risks that are likely to arise during the case, as well as determine ways to minimize the impact of these difficulties. When implemented with a strong focus on data and leadership buy-in, this solution can aid in increasing the success of retention of employees in an organization in the long-run.
References.
Criteria Rating Form. (2016). Cam.ac.uk. https://www.ifm.eng.cam.ac.uk/research/dstools/criteria-rating-form/
Narayansany, K., & Isa, R. M. (2021). The relationships between onboarding program and newcomers' turnover intention: The role of organizational identification as mediator. Jurnal Pengurusan, 63, 1-15. http://doi.org/18449278174568
Stamolampros, P., Korfiatis, N., Chalvatzis, K., & Buhalis, D. (2019). Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’ Online reviews. Tourism Management, 75, 130-147. https://doi.org/0261517710925
The International Institute for Innovative Instruction (2019). Program Decision Making Charts. Www.youtube.com. https://www.youtube.com/watch?v=At0RjYI-twA
The International Institute for Innovative Instruction (2019). BSAD 320_Weighted Matrices. (n.d.). Www.youtube.com. https://www.youtube.com/watch?v=D6rkhz8lI4Q
Onboarding and Training Program
Design Onboarding Curriculum
Lack of engagement from employees
Inadequate resources
Establish Mentorship Opportunities
Resistance from senior employees
Conduct Regular Feedback Sessions
Feedback process not taken seriously
Poor mentor-mentee matching
Lack of time to conduct sessions
Involve employees in curriculum design for better engagement
Secure necessary budget or request more resources
Offer incentives for mentors like recognition or bonuses
Set up a mentor-mentee evaluation process
Ensure leadership promotes the importance of feedback
Schedule dedicated time for feedback during onboarding
Rollout Across Departments
Inconsistent application of onboarding program
Different department priorities
Standardize onboarding procedures across departments
Get leadership buy-in to align department goals with onboarding