ECON

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Discussion 39 and 44

1. In this unit, we delve into managing conflict in the healthcare organizations, including the concepts of negotiation and third-party intervention. Select one or more of the points below and provide a personal example (does not have to be related to health care) you have seen (for better or worse) of: 

· conflict management,

· negotiation, or

· intervention from a third party.

After describing the incident, provide your thoughts on why the situation was successful or unsuccessful. How will you apply such principles as a healthcare manager? 

Maccoby, M., Norman, C., Norman, C. J., & Margolies, R. (2014). Transforming health care leadership: A systems guide to improve patient care, decrease costs, and improve population health. Jossey-Bass. https://online.vitalsource.com/#/books/9781118603994

Response should be at least 300 words

2. Select one or more of the points below and provide a personal example (does not have to be related to health care) you have seen of a leader who was effective with: 

· motivation,

· workflow design, or

· information flow.

What was it the leader did to make him or her effective? How will you do the same as a healthcare leader? 

Maccoby, M., Norman, C., Norman, C. J., & Margolies, R. (2014). Transforming health care leadership: A systems guide to improve patient care, decrease costs, and improve population health. Jossey-Bass. https://online.vitalsource.com/#/books/9781118603994

Response should be at least 300 words