Wk 4 Assignment Part 1 & 2

In the case study concerning privacy issues at Lakeview Medical Center, the following leaders were involved in the case – 1) The Chief Executive Officer (CEO) and 2) The Chief Compliance Officer (CCO). Based on the first paragraph of the case study, no specific traits were listed or indicated for the CEO. However, given the CFO’s expectations of the CEO to provide a corrective action response to the patient’s lawyer, it was implied that the CEO must have the expertise concerning privacy (e.g. HIPAA) laws and patient safety standards. Additionally, the public’s expectations of a CEO in general when addressing legal or sensitive issues include thoughtfulness, transparency and accountability. The CFO, on the other hand, appeared to have low emotional intelligence when the scenario described him entering the CEO’s office “frantic” when relaying the patient’s complaint. Moreover, with a low emotional intelligence, one can extrapolate that the CFO’s approach to addressing “people issues” would require concrete evidence or objective data (since most of their work, if not all, involves dealing with numbers) instead of applying communication techniques that repair or amend relationships. All in all, these are a brief description of the skills and traits the primary leaders possess.

The case involved Mrs. Henry’s concern of her privacy and safety being compromised when a perceived stranger (Mr. Davis) was allowed by the medical team to observe the interventions applied to her when she was experiencing complications during her stay at the med/surgical floors. The scenario starts with Mrs. Henry being resuscitated by the medical team. Following her revival, she noticed a man (Mr. Davis) standing in her room observing the entire ordeal. When Mrs. Henry inquired the nurse who the man was, the nurse acknowledged the man’s presence and that his name was Mr. Davis. Furthermore, the nurse shared with Mrs. Henry that his wife was at the hospital. Due to Mrs. Henry’s perception of the medical team’s lack of awareness of their surroundings, which included allowing a stranger to witness Mrs. Henry’s sensitive ordeal, Mrs. Henry resulted in pursuing legal action against the organization.