WK2 Assignment
Part 1 Charts
| Part 1: Problems effecting the organization |
Massage Therapist Employed from 8/2015-8/2016
Hired
33 Terminated
18
During the period of 8/2015 until 8/2016 there have been a total of 33 therapists that have been hired at Massage Envy. Out of the number, 18 are no longer with the company due to various reasons. This results in lost revenue from clients not being able to book a massage.
Part 1 Data
| Type of Data | Source of Data | Date data collected | Information Received |
| Quantitative | Company generated reports | 8/30/16 | 33 therapists hired from 8/15 to 8/16 |
| 18 therapists terminated from 8/15 to 8/16 | |||
Part 2 Charts
| Part 2: Implementation of previous solutions |
Costs of Enhancements in Dollars
Sugar Foot Scrub
2 AromaTherapy
2 Deep Muscle Enhancement
3
Reimbursement amounts per Certification
Hot Stones
40 PreNatal
40
Since January of 2016 Massage Envy now offers company trainings that will be reimbersed upon completion, in addition to a small bonus for doing providing enhancement services during a session. The two most services that are becoming more popular are Hot Stones and PreNatal. These certifications cost $60 of which Massage Envy will reimburse therapists $40; also, enhancements such as sugar foot scrubs or aromatherapy now earns a bonus of $2 apiece and deep muscle therapy (biofreeze) earns $3.
Part 2 Data
| Type of Data | Source of Data | Date data collected | Information Received |
| Quantitative | Employee Handbook | 8/30/16 | Certification costs $60 |
| Reimbursement of $40 | |||
| Enhancements Bonus | |||
| sugar foot scrub $2 | |||
| aromatherapy $2 | |||
| deep muscle enhancement $3 |
Part 3 Charts
| Part 3: Potential Solutions |
Massage Therapists
Higher Wage
30 More Training
18 Better Insurance
15 Performance Feedback
11 Longer Breaks
17
Out of 33 therapists that are employed at Massage Envy, there are 20 that are considered to be part-time, working less that 30 hours per week and the remaining 14 are full time. Each were given a questionnaire asking what could be done to not only lower attrition but for possible solutions to satisfy them to continue working at the Spa. More than half (30) reported offering a higher wage; 18 wanted more training; 15 wanted better insurance; 11 wanted performance feedback; and 17 wanted longer breaks between sessions.
Part 3 Data
| Type of Data | Source of Data | Date data collected | Information Received |
| Qualitative | Employee Questionnaire | 8/29/2016 - 9/2/2016 | 30 therapist employed |
| 20 part time, less than 30 hrs per week | |||
| 14 full time | |||
| 30 wants high wages | |||
| 18 want more training | |||
| 15 want better insurance | |||
| 11 want performance feedback | |||
| 17 want longer breaks |