week 10
Running Head: BUSINESS PLAN YUMMY 2
BUSINESS PLAN YUMMY 2
Operations, Technology, and Management, and Social Responsibility Plan
Introduction
Planning is the essential element that drives organizations to success. One needs to plan to ensure successful operations are implemented in the proper manner and direction. In this case, the business plan will include the operations plan, technological plan, management and organization plan, and social responsibility plan.
Operations Plan
Facilities
Yummy-Yummy is a vegetarian, organic fast-food business that seeks to operate worldwide by offering world-class foods to its clients. In operations, the fast-food business will have many facilities. Being a fast-food business, the premises will need an entrance lobby, a serving area, a cashier station, a dining area, seat capacity, kitchen apparatus, serving capacity, and a queue region, among other facilities essential for the business's success. Yummy-Yummy Limited plans to buy all the facilities needed as they will have total control of the apparatus, which will also guide the employees in getting the work done efficiently. Hiring has several expenses in maintaining and paying the lease agreements, which does not add value to the organization (Norris, Taylor & Taylor, 2021). There will be little maintenance costs as soon as these facilities are installed.
Production Process
A client will proceed to the cashier place and place their orders. As soon as they make all payments for the foods, they will receive a notification on their phones concerning the foods. Then the system will send a note to the chef in charge to make a certain food as per a certain order. The food is packaged using a specific order number. Once the food is ready, the client will receive a notification concerning the food that it is okay. They will receive the order and the process will be complete.
Research and Development
(Norris, Taylor & Taylor, 2021) Yummy-Yummy limited will ensure that the system applied is cashless and that there is reduction in using receipt as the system will be made to use mobile phones as receipts. Moreover, a client can make an order online and make the payments and come collect the order at the appointed time.
Personnel needs
The restaurant will need seven employees actively working in the premises. There are other top officials who will work in the back office and ensure all operations are successful. The employees are paid as per the bare minimum wage stipulated in the salaries and remuneration commission.
Technology Section
The fast-food business will require many software and hardware tools that will be useful in effectively managing and transforming business operations into profits.
Software Needs
Yummy-Yummy limited will apply several software which include: Point of Sale system, table management system, food costing system, inventory management system, accounting software, cashflow management software, online order and delivery software, and PMS integration software, among others. This software will work together to ensure all processes are automized as the client makes their order to the payment section and dispatch the products to the client. The software will also have an antivirus system to hold all operations and ensure the organization's software safety (Hartley & Sawaya, 2019).
Hardware Needs
There are many hardware tech system requirements in Yummy-Yummy Limited. The business will require a touchscreen point of sale terminus, a contactless payment, order and pay at the table, self-order kiosk, printers, cash drawer, buzz timer systems, handheld point of sale system among the computers, servers, Keyboards, mouse touchpads, hard disks, CCTV cameras among other computer hardware. The business will also require telecommunications equipment installed in the facilities.
Telecommunication Needs
The telecommunication tools include phones, iPads, Laptops, and internet access that will be used in transmitting information in the organization (Hartley & Sawaya, 2019).
Personnel Needs
Yummy-Yummy Limited will have to use outsourced and in-house tech personnel. When installing new systems, they will have to outsource the software engineers who will ensure that the organization is moving in the right direction (Hartley & Sawaya, 2019). The in-house personnel will be needed to manage the system and check for any areas that may need replacements or have errors. This method is very cost-effective and will ensure organizational success if well implemented.
Management and Organization Section
Key Management employees
Yummy-Yummy limited will apply a functional organization structure. The top management level will have the CEO, the research and development officer, and the Operations manager. The Operations officer will have several tasks within the facility to oversee all operations from the technology process, procurement, human resource, and complaints section, among others. Each of these divisions will have a department head overseeing the department operations and reporting operations to the Operations Manager (Misra et al., 2020). The Tech officer will give any reports concerning tools, efficiency, and how the organization can increase its efficiency in operations. The CEO will oversee the financial operations, and with the help of the research and operations managers, they will oversee all operations and increase the organization's profitability. The lower-level employees will have customer care personnel, cashiers, waiters, cooks, chefs, store officers, and secretaries.
Advisors
Yummy-Yummy limited will also apply several advisers who will ensure all employees have complied with all standards. These advisers will help solve lawsuits, research problems, employee management, teamwork, cohesion in the management, and proper accounting and reporting information to the management.
Management Hierarchy
The table below represents a hierarchy of management.
Social Responsibility
Impact on Stakeholders
Employees
Yummy-Yummy Limited is in charge of all its stakeholders in the business. The business must ensure that employees are working in the most conducive environment by ensuring that all health standards have been met (Izquierdo-Yusta, et al., 2019). The organization also needs to enter into contracts with employees to ensure that they have complied with all legal standards needed by the business. Employees must have a health insurance package to ensure they are safe. This will also bring in the issue concerning the remuneration of employees.
Customers
Yummy-Yummy limited is also responsible to its clients by ensuring qualitative fresh organic foods are being made in the organization. They will also ensure that the clients get these products at fair prices.
Suppliers
Yummy-Yummy limited will also pay its suppliers on time or as per the stipulated time frame to ensure a continuous supply of the raw materials needed. The business will also pay its taxes and any other government fee to ensure the government benefits from the business.
Community
The number one stakeholder is the community. Yummy-Yummy limited will employ personnel from the community and ensure that the people benefit from the business.
Environmental Impact
The business will also use renewable package bags for its products (Izquierdo-Yusta, et al., 2019). This will go a long way toward protecting the environment. The organization will also participate in organic planting events that add value to the industry and the world.
References
Hartley, J. L., & Sawaya, W. J. (2019). Tortoise, not the hare: Digital transformation of supply chain business processes. Business Horizons, 62(6), 707-715.
Izquierdo-Yusta, A., Gomez-Canto, C. M., Pelegrin-Borondo, J., & Martinez-Ruiz, M. P. (2019). Consumers’ behaviour in fast-food restaurants: a food value perspective from Spain. British Food Journal, 121(2), 386-399.
Misra, N. N., Dixit, Y., Al-Mallahi, A., Bhullar, M. S., Upadhyay, R., & Martynenko, A. (2020). IoT, big data, and artificial intelligence in agriculture and food industry. IEEE Internet of things Journal, 9(9), 6305-6324.
Norris, C. L., Taylor Jr, S., & Taylor, D. C. (2021). Pivot! How the restaurant industry adapted during COVID-19 restrictions. International Hospitality Review.
CEO
Research and Development Manager
Operations Manager
Tech Officer
Procurement Officer
Complaints
Chief Chef
Cooks
Waiter & Waitresses
Cashier
Store Officer
Secretary