Read the two files then write two pages
Professional identity - 3
Ian Maclean
Canberra Business School
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
I would like to acknowledge the Ngunnawal people who are the traditional custodians of this land on which we are meeting and pay respect to the Elders of the Ngunnawal Nation both past and present. I extend this respect to all Aboriginal and Torres Strait Islander peoples in attendance today.
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Agenda
Announcements
Professional identity – 2 & 3
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
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1. announcements
Week 6
Week 7
English for Uni (Week 8)
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Workshops will be re-arranged to give you an opportunity to ask questions re CBA and the hydrotherapy pool
CBA
Attend the PE (Commerce) workshop at 9:30am in 7B6
Hydrotherapy pool
Attend the PE (Business) workshop at 2:30pm in 2B4
Other projects
Attend either of the PE (Business) workshops at 2:30pm in 2A12 or 4:30pm in 2A4
1. Week 6
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
WCBA – we will review the investor briefing provided by CBA when its FY19 results were released on 9 August 2019
Hydrotherapy pool speaker – Ms Rebecca Davey, CEO Arthritis ACT
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Go to Workshop 1 or 3 and decide what information you need to progress your project
1. Week 6
Information sessions re projects will be for one hour of the workshop
Presentations will proceed as scheduled
Teams doing either project should meet during the week to prepare questions which will be useful for your team’s project
Other projects
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Hydrotherapy pool information session commences at 2:30pm in 2B4
CBA information session in 7B6 commencing at either 9:30am or 10:30am (tbc)
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Dr David Jukes, Business Development Manager (ACT and Tasmania), CPA Australia
Mr Steve Kierath, Australian Human Resources Institute
Week 7
How professional societies can assist you:
As a student
In entering your chosen profession
Throughout your career
Speakers
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
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where? - on campus, run by UC’s Study Skills Centre
when? - 23-27 September 2019 (Week 8)
cost? – nil
interested? – email: studyskills@canberra.edu.au
Do you want to improve your ability to:
read and write academic text?
paraphrase without plagiarising?
discuss things in tutorials/workshops?
give better presentations?
English for Uni course (Week 8)
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Highly recommended
Study Skills is delivering a free, five-day English for Uni course from 23 to 27 September. The course is designed to help students develop their English language skills, with a focus on academic reading and writing, paraphrasing and academic integrity, tutorial discussion and academic presentation skills. Students can register their interest by emailing studyskills@canberra.edu.au.
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Professional identity – 2 & 3
Giving and receiving feedback
Resilience
Mentors
Performance management
Professional development plans
Continuing professional development
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
1. Giving and receiving feedback
Giving feedback
Seeking feedback
Receiving feedback
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Feedback is an element of the management cycle that you learned about in Intro to Management
Plan
Act
Observe
Review
Giving and receiving feedback
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Feedback
The plan should be specific as to:
Resources (cost)
Time
Quality
If you are given a task and you are not sure as to cost, time(required) or quality, you should seek clarification
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Although, when you first get a professional job, you are more likely to receive feedback than give it, we will start with giving feedback
When we get to receiving feedback, this will help us appreciate where the person giving feedback is coming from
Giving feedback
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
The nature of feedback in organisations is changing
Previously, supervisors → supervisees only
Now, supervisors ↔ supervisees
Example – InterFace Student Experience Questionnaire
Giving feedback
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
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Giving feedback
GOOD FEEDBACK
Affirms the value of the person
Points out things that have been done well as well as things that need to be done better
Focus on actions, not person
Focus on how to better next time
Regular feedback – no surprises
BAD FEEDBACK
Puts the person down
Is only negative
Focus on person and their worth
Focus on fault and blame
Feedback occurs only when there are issues or at performance review time
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Source: Based loosely on: https://www.uts.edu.au/sites/default/files/Giving-and-Receiving-Feedback.pdf
Another very useful source is: https://www.cmtedd.act.gov.au/__data/assets/pdf_file/0003/463728/art_feedback.pdf
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The mark of a professional is that s/he actively seeks feedback from supervisors, colleagues and supervisees
Seeking feedback
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
“Guidance” is not a direction, nor is it necessarily saying “if you don’t follow, we’ll kick you out”.
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Receiving feedback
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Keep calm and listen!
Make sure you understand the other’s views/expectations
Optional time out!
Reflect
What could you do differently?
Respond
Focus on improvement, this may involve you suggesting alternatives and negotiating
Keep your cool and thank the person for the feedback
Thanking the person conveys the implication you are on the same side. In some circumstances it may be useful to remind the other part of this fact.
Source: loosely adapted from https://www.cmtedd.act.gov.au/__data/assets/pdf_file/0003/463728/art_feedback.pdf
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resilience
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Resilience = the ability to recover, or bounce back, from adversity
Many organisations have a risk and resilience management policy/framework
Professionals need to be resilient
Resilience does not mean “copping it on the chin”
It means: being flexible, adapting to new situations, learning from experience and the ability to ask for help
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
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Limit work hours
Take regular breaks - away from screens!
Schedule and protect “me” time – something you enjoy
Develop friendships, people who can act as a support network, and who you can support if necessary. Get a mentor.
If you are stressed and you are in an organisation which has an Employee Assistance Program, use it. At uni, see the student counsellors
It’s OK to say “No”.
How to become more resilient
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
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mentors
A mentor shares knowledge, skills and life experience to guide another towards reaching their full potential; a journey of shared discovery.
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Deal with immediate or urgent workplace issues
How to deal with your organisation’s politics
Ask questions about doing your job better
Obtain advice on getting promoted, asking for a raise, honing your management skills
Introductions to relevant people
Personal matters that are or may impact your performance
Mentor relationships
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Performance management
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Performance management has often been code for managing underperformance
The Australian Public Service has adopted a more holistic view in which encompasses organisational performance, individual performance, and everything in between
The performance management framework encompasses:
4 principles
3 foundation elements
Performance management
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
See: Blackman, D., Buick, F., O’Donnell, M., O’Flynn, J. and West, D. (2013), Strengthening the Performance Framework: Towards a High Performing Australian Public Service , Australian Public Service Commission, Canberra.
Enquiries
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Purpose and clarity
Clarity about what counts as high performance
Alignment and integration
Alignment between organisational strategies and individuals
Integration of HRM systems with other organisational systems
Mutuality and motivation
Management/employee each own performance management
Adaptability and progress
Performance management principles
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
See: Blackman, D., Buick, F., O’Donnell, M., O’Flynn, J. and West, D. (2013), Strengthening the Performance Framework: Towards a High Performing Australian Public Service , Australian Public Service Commission, Canberra.
Enquiries
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Capabilities
Staff competencies; agency assets, routines and processes
Evidence and data
Collecting data relevant to goals
Communicating performance trends and (changing) goals
Pragmatism
Setting reasitic goals; ensuring actions are fit for purpose
Performance management foundation elements
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
See: Blackman, D., Buick, F., O’Donnell, M., O’Flynn, J. and West, D. (2013), Strengthening the Performance Framework: Towards a High Performing Australian Public Service , Australian Public Service Commission, Canberra.
Enquiries
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Professional development plans
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
goals,
required skill and competency development, and
objectives
a staff member will need for continuous improvement and career development.
A professional development plan is created by the manager working with the staff member to identify the necessary skills and resources to support the staff member's career goals and the organization's business needs.
Professional development plans…SET OUT
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Source: Adapted from Duke University, Durham, North Carolina, USA: https://hr.duke.edu/managers/performance-management/professional-development-plan
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CONTINUING Professional development
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Most professional societies require their members to undertake continuing professional development, encouraging their members, as professionals to remain up-to-date with developments in their profession
These obligations are typically 20 hours of CPD per year, or 60 hours in a 3-year period
A wide range of activities counts as CPD.
Professional societies often organise CPD activities.
CONTINUING Professional development
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 6
Source: Adapted from Duke University, Durham, North Carolina, USA: https://hr.duke.edu/managers/performance-management/professional-development-plan
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End of lecture
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 1
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