PowerPoint: Sleep Tight Inn

Week 5: Homework

Sean Hall

Prepared for: Dr. Nicole Runyon

Park University

7/10/19

Sleep Tight Inn Scenario

Question 5: Mr. Jones would like to overhaul the selection system. He would like you to select one of the following jobs at the resort: housekeeper, front office customer service representative, or front office supervisor. Once you have selected a job, develop 3 sample behavioral based questions and 3 situational based questions with anchored rating scales. You will also need to include a sample reference check form that you have developed for the Sleep Tight Inn.

I have selected housekeeping because it is just as important as a manager or supervisor. I believe it is the housekeeping which keeps the rooms clean and fresh. Without them, a resort can turn in to a chaos in no time.

Behavioral based questions:

Q1: as I can see in your resume, you have been working as a house keeping for quite some time now. Imagine you are in such situation where you know you have committed an error but someone else is being blamed. Would you own your mistake or let the other person take the fall for that?

Q2: You are doing excellent work as per the requirements. No complains of whatsoever but your supervisor is not happy and he want you to change your style? Would you agree to change since he or she is your boss or argue to prove yourself correct?

Q3: explain how you intend to use your strong points and weak points in your work? will you be able to overcome your shortcomings and overpower them with your strong points. What do you do to control your temper as housekeeping have to face several tough situations?

Situation based question:

Q1: say, a guest is overly drunk and behaving inappropriate with you. How would deal with such situation? Would you report that guest or deal with the situation yourself?

Q2: how would you behave when your fellow is not behaving appropriately with you over some issue in front of the guests? Would you bring the matter to your supervisor or try to reason with her or him?

Q3: imagine a situation where you are asked to do a task which is outside the requirements of your housekeeping. That task is important and hold importance for the owner. Since you are a reliable worker, that is why he asked you to do it. would you fulfil the task or excuse away and ruin the chance of success?

Anchored rating scale:

Reference check form:

Purpose: A reference check is a valuable tool in the recruitment process to verify facts and obtain additional information about the candidate. All sections should be completed to be considered a valid reference. Indicate N/A if the question is not applicable.

Applicant Name: _______________________________

Date of Reference Check: ___________________ Person Checking Reference: ______________

Reference Name: _______________________ Reference Organization: _________________

Relationship to the Applicant: supervisor Peer other (Specify)

Dates of Employment: From: ________________ To __________ Salary: _______________

Position: _____________________

Nature of the Job of the Applicant: ___________________________

Reason of why leave the job: voluntary involuntary

Reason(s):

Rank the applicant in the following categories according to the caliber:

Additional question:

Any reports about disciplinary action? If any, explain.

Any performance issues? If any, explain.

Candidate’s strong points.

Candidates weak points.

If given chance, would you rehire the candidate? Yes No

Any additional comment(s).

References

References:

Simpson, M. (n.d.). Behavioral Interview Questions and Answers 101 Retrieved from www.theinterviewguys.com: https://theinterviewguys.com/behavioral-interview-questions-and-answers-101.