CLA2 Presentation - MIS
BUS 530 - MANAGING INFORMATION SYSTEMS & TECHNOLOGY
Week 5 –05/28/2020
Agenda
• Welcome
• Chapter 8: Collaborating with Technology
• Chapter 9: Knowledge Management and E-Learning
• ICTs transform collaboration and open
opportunities for interaction
• Virtual environments reproduce some
face-to-face aspects and add new
features
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 3
Introduction
Chapter 8 - 4
Collaborative Technologies
• Address book and contact management
• Calendaring and time management
Chapter 8 - 5
• Share information and coordinate
activities
• Moderators, posters, and readers
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 6
Discussion Forums
• Presence awareness
• Text messaging
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 7
Instant Messaging
Group Decision Support Systems
• Face-to-face group meetings
• Anonymous contributions
Chapter 8 - 8
Web Conferencing
• Live meetings via the Internet
• Can include real-time video, chat, and
presentations
Chapter 8 - 9
Interactive Video
• Chats for collaboration
• Telepresence
Chapter 8 - 10
• Shared documents, lists, and
information
• Document library
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 11
Shared Workspaces
• Ongoing commentary, images, and links
• Some blogs are personal hobbies, and
others are online magazines
• Organizations use blogs to build knowledge,
and for marketing and communications
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 12
Blogs
• Users add and edit interlinked pages
• Organizations use wikis to centralize
documents and store knowledge
• Wikipedia
Copyright © 2015 Pearson Education, Inc.
Chapter 8 - 13
Wikis
• Nodes
• Knowledge sharing
Social Networking
Chapter 8 - 14
• Short posts
• Users can "follow" other users
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 15
Microblogging
• Graphical environment
• Second Life
• Business conferences and meetings
Virtual Worlds
Chapter 8 - 16
• Context indicators
• Universal dashboards
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 17
Unified Communications
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 18
Psychological Characteristics
• People form impressions using social
categories
• Miscalculations are common online
• Social media provide photos and ability
to view network
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 19
Managing Online Impressions
• Group norms
• Disinhibition
• Status equalization
• Trust
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 20
Group Dynamics
Copyright © 2015 Pearson Education, Inc. Chapter 8 - 21
Making Virtual Teams Work
1. Intellectual capital
2. Knowledge management
3. Human behavior
4. E-learning
5. Learning management system
6. Corporate vs. educational
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 22
Learning Objectives
• Collective knowledge
• Asset for production
• Distinguishes successful organizations
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 23
Intellectual Capital
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 24
Types of Intellectual Capital
• Explicit knowledge
• Tacit knowledge
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 25
Types of Knowledge
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 26
Knowledge Management
• Expert location
systems
• Social network
analysis
Locate Sources
Chapter 9 - 27
• Build knowledge base
• Strategies for tacit knowledge
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 28
Capture Knowledge
• Organizing and sharing strategies
• Valuation strategies
Organize, Share, and Value Knowledge
Chapter 9 - 29Copyright © 2015 Pearson Education, Inc.
• Employee perspective
• Self-interest
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 30
Human Element
• Influence sharing
• Unintended consequences
• Guidelines
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 31
Incentives
• Complicated technology
• Content
• Lack of content
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 32
Content Issues
• Web with meaning
• Resource description framework
• Futuristic scenarios
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 33
Semantic Web
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 34
Practical Tips
E-Learning
• Self-paced
• Instructor-led
• Hybrid
Chapter 9 - 35Copyright © 2015 Pearson Education, Inc.
• Subject matter expert
• Instructional designer
• Project sponsor
• Project manager
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 36
Course Development
• Narrated presentations
• Interactive presentations
• Screen captures
• Simulations
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 37
Content-Authoring Tools
• Learning objects, assessments, and
standards
• Social learning platforms
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 38
Learning Management Systems
Copyright © 2015 Pearson Education, Inc. Chapter 9 - 39
E-Learning in Education
Case Study Questions
• How data, information and knowledge management related, bring example?
• What is E-learning and how related to the knowledge Management
• Why E-learning not enough?
• How knowledge Management different from business area and education area?
• How Technology Collaborative technology effect in Knowledge Management
• What is Knowledge Management? And how knowledge management different from technology Management?