BUS4101 WK4 Project
Strategy Execution
Executing quality management strategies generally involves a number of changes in an organization.
Often, employees offer strong resistance to these changes, and it becomes dif�cult for the
management to execute the strategies properly to achieve the desired improvements in quality. To
ensure a smooth execution of the strategies, it is important to understand the reasons for resistance and the best practices to use to help avoid resistance.
Avoiding Resistance
As a quality management professional in an organization, you have devised some strategies. Execution
of these strategies would result in quite a few changes in the processes followed by the organization.
As some individuals may be threatened by the changes, some ways to avoid resistance to the changes
are as follows:
Send a message explaining the changes before executing the strategies. When you are expecting a strong resistance to the process change, it would not be a good idea to wait to reveal the plans
until right before executing the process change strategies. It is often dif�cult for employees to
adjust to the organization’s change in direction.
Inform employees of the changes and the details of how these changes might eliminate some of
their current positions. It is important to remember that avoiding details of the changes is only a
temporary solution. Employees need to know how the new processes will impact their current
duties or whether these processes will eliminate their current duties or positions.
Organize meetings and training with all involved parties to share the objectives and expected
results of the imminent process changes. Meetings and training are two key elements helpful in
achieving a smooth transition from an existing process to a changed one. It is the management’s
responsibility to ensure the employees who are affected by the change understand the
importance of and reasons for the change.
Since change of any type is often dif�cult in organizations, the need to overcome resistance regularly exists. See the Supplemental Media entitled “Communicating Changes” to see additional guidelines for
dealing with those who may resist the changes required in order to improve quality and
competitiveness.
Additional Materials
Communicating Changes
(media/week2/SUO_BUS4101%20W2%20L1%20Communicating%20Changes.pdf? _&d2lSessionVal=83vkmmrsczcH8ATfvgTLx0emF&ou=90832)
View a PDF transcript of Do's n Dont's (media/transcripts/SU_BUS4101_W2_L2_G1.pdf?
_&d2lSessionVal=83vkmmrsczcH8ATfvgTLx0emF&ou=90832)