Hotel Guest
Privacies for Hotel Guest
The manager for Reservations Services and the company's Chief Privacy Officer have asked the Management Interns to look into a privacy problem that was recently uncovered in the Reservations Services Call Center. Your deliverable for this discussion will be a 3 to 5 paragraph briefing paper in which you summarize the privacy issues (using the information provided below) and then provide 3 to 5 suggestions for appropriate and relevant updates to the current "guest relations" privacy policy (using a competitor's policy as a starting point).
Write your 3 to 5 paragraph position paper after reviewing the background information (below) and one or more of the following policies:
1. https://www.lhw.com/Privacy-Policy
2. https://www.tajhotels.com/en-in/about-taj-group/legal/privacy-policy/
3. http://www.fourseasons.com/privacy/
Background
Special requests from guests are entered into the reservation database for use by front desk, concierge, housekeeping, and maintenance personnel. Food service personnel may also need to access this information in order to address special dietary needs. Guests may enter the information themselves using a web-based form or a call center operator may enter it on a guest's behalf.
The Chief Privacy Officer recently became aware of a disturbing practice in Reservations Services related to the "special requests" information. Apparently, there has been an on-going contest among the call center operators for "the most outrageous guest requests." A few operators have gone so far as to pull up guest reservation entries in the database for bookings made online via the company's website." This contest is a shocking violation of guests' privacy and could seriously harm the company's reputation if the practice were to continue.
An investigation into the situation revealed that (a) the call center operators were not aware of the guest relations privacy policy and (b) the current guest relations privacy policy has weak protections in place for information stored in the reservations system & bookings database.
Please remember to cite your sources (APA format preferred).
Job Shadowing (Intern Blog)
This week, you will continue your shadowing assignment by attending a company-wide meeting of executives who are meeting to discuss how the company should respond to growing concerns about privacy among the company's current and future customers. The read ahead package for the meeting included the following resources:
1. https://quickbooks.intuit.com/r/marketing/8-ways-to-protect-your-customers-information/
3. https://hotellaw.jmbm.com/liability_for_guest_information_.html
Write about the following issues and concerns from the perspective of the person whom you shadowed (same person as last week).
· What is the biggest privacy issue that the company is facing today?
· How should the company respond to growing concerns about information privacy?
· Why should the company spend additional money on privacy protections for customer data?
Brown Bag Lunch Presentation
Congratulations! You've been asked to prepare a short presentation for one of the company's Brown Bag Lunch training events.
Choose one of the following articles to present to the attendees. After reading the article, prepare a set of talking points / speaker notes (one page) which highlight key information about the article and why Padgett-Beale employees should "care" about the topic.
1. Selecting the Right Cloud Operating Model: Privacy and Data Security in the Cloud
2. How to get the most from a managed IT services provider
3. Shadow IT: Mitigating Security Risks
Lesson Learned – Brown Bag Lunch PresentaionIntern Blog)
For this blog entry, please tell us how your Brown Bag Lunch presentation went. (Use your experience in writing / receiving critiques in the Week 5 discussion thread.)
1. How familiar were you with your topic? Did that make a difference in your presentation?
2. Did you research how to give a brown bag presentation before hand? What resources did you use? (Were they helpful?)
3. What other lessons did you learn from this experience?