Pjm

PJM5900 – Introduction to Project Management - Project Development Document

Project Name: Start a catering service for office workers.

Project Author:

Current Date: Sep 21. 2017

Purpose of this document: The purpose of this document is to provide you with a structured template for answering each week’s assignment.

1.0 Project Introduction – Week 1

In this section, we want the reader to understand the purpose of the project, what it entails and its background. This is especially important as you present the initial proposal even before acceptance of the project by management. Complete these two sections:

A. Project Introduction – Summarize in a one paragraph proposal the following: a. Project Purpose: i.e. what are its objectives and its main purpose? b. Describe how this project fits into the definition of a project

a.To start a catering service for office workers to order and have delivered to them their lunch with at least five menu choices. The objectives in cluding food ordering with at least 5 choices and the delivery.

b.This project has a clear start and end point.

The design and method for this operation is not routine.

2.0 Project Justification, Background, and Impact – Week 2

In this section, we want the reader to understand the justification of the proposed project, its background and more details of the proposal for the consideration of management. Complete these three sections:

A. Project Justification: (3 paragraphs minimum) a. Identify reasons for the project b. Provide supporting evidence for the reasons c. Provide a brief summary of your justification

1. Project Background – a. Summarize in 3 paragraphs your approach to the project i. What are some key milestones in this project? ii. What are some of your success criteria? iii. What are your next steps after this if the proposal submitted is approved to go forward as a project? A. In one or two paragraphs list what Triple Constraint challenges you feel may impact the project.

1. Project Impacts – Identify and describe areas within the organization impacted by the project a. Provide at least 3 areas b. Provide the reason those areas are impacted

1. Role – describe your role in the project

A.I was inspired to initiate the project after I observed the mode in which office dynamics shift during lunch hours. Workers need to have lunch to ensure they are productive throughout the afternoon. Having to leave the office complex to get lunch also proved cumbersome for some workers who confessed that they are usually late due to delays in restaurants. The 45 minutes lunch break is simply not enough for workers to get their lunch and report back to work on time.

Based on my observations, I conducted a research that reinforced the problem and provided insights on potential solutions. Most of the workers I interviewed said they are open to the idea of having their meals delivered in the office.

The catering service will be popular among the workers as it will eliminate the hustle associated with going out for lunch. The five-menu items are based on the suggestions of the research respondents who will ultimately constitute the customers.

B.

Project Background

The project's milestones will help enlighten stakeholders on the growth and impact of the program. Within the first month, the project should have a clientele of about 50 workers with the amount set to grow through the months. Customer satisfaction is crucial for the project that will aim to get positive feedback from at least 90% of our customers.

When customers commend our services, we will appreciate their feedback and accept positive criticism as a means of quality improvement. The increase in revenue will increase the profit margins making the program a success.

Once we get a go-ahead for the project, we will first conduct an in-depth survey to understand the customer needs and develop the five-item menu based on customer wants.

The triple-constraint have the potential to affect quality but this project's main focus will be regarding scope and schedule (Raz & Michael, 2001). All the stakeholders need to be aware of the program's scope to furnish the required resources that will be critical for the project. The program, furthermore, has a defined start and finish point which will necessitate the use of project management techniques to prevent scheduling problems.

a. i. Process Groups:

Initiation

Imposition

Observation and governance

Termination

ii. Deliverables of process groups:

Initiation stage:

At this stage, those individuals will be recognized who will be served through this business. For example in catering business, it will be determined that which employees and organization will be served. It also includes the decision about the number of the office workers who will be assisted through this business. Ecept determing the customer, menu making should be done through out the market search of the people.

3.0 Deliverables of each Process Group – Week 3

A. Process Groups

a. List each process group for your project

i. If you wish to use unique names for your project processes instead of the PMBOK process names, feel free to do so, but be sure to include all phases.

ii. Add at least 3 deliverables per process group

Imposition stage:

This stage involves hiring and retention of labor having technical expertise. Planning about the purchase of raw materials will be made at this stage for example which supplier should be contacted for procurement and how many suppliers should be kept in the list for future. At this stage, quality affirmation will be carried out by applying different quality measurement mechanisms. Finding the delivery company is also on this stage. Then comes to collecting payment from the customers.

Observation and governance:

Observation and governance includes examination of the discrepancies that may originate while executing a business project. Accuracy of the project will be observed at this stage. This stage also includes reduction of risks and costs associated with different processes. It is also ensured at this stage that all schedules should follow the plan and meet the desired standards. Monitoring cooking procedure and tracking delivery

Termination Stage:

Food delivery

4.0 Scope – Week 4

There are two parts to the Week 4 assignment. In this section, we want the reader to understand the scope of the project. In the second part, you will create a WBS from the template included in the assignment and you will insert it in the Appendix. The WBS cannot be submitted as a separate document, it must be pasted into this document for submission. Complete these five sections:

A. Scope Statement: Objectives and What, When, How much. Primary deliverables w/ Key milestones

1. Acceptance Criteria – Describe at least 3 criterion

1. Boundaries - Describe at least 1 boundary that the project does not include

1. Constraints – Describe at least 2 constraints that have been placed on the project

1. Change plan – Describe your approach to handling change in the project scope

A. Scope Statement:

The project (catering) will be based on serving all the non-vegetarian and vegetarian varieties of food including deserts for the office staff. The objective is to save the time of the office staff during lunching hours and to serve them at the spot. The food will be prepared and served on time in a hygienic environment. For this purpose, we need permission from the Office management and consent of employees about what are they looking forward to be included in their lunch menus.

Primary deliverables

There are several project deliverables, which will be creates as an outcome of the prosperous completion of this project. It will only be considered successful when the deliverables will surely be met. All the requirements, which are prescribed by the office management have to be met. It has to be efficient and effective in food preparation and service. It should result in generating profits, saving time, and improving services.

B. Acceptance Criteria 

The acceptance criteria of the project is; meeting al the project deliverables, ensuring compliance with the quality standards, should be completed in the meantime, must not run out of planned budget, and must meet the requirements of the customer.

C. Boundaries 

The project boundary that the project does not include is that it will not include serving of alcohol or liquor drinks in office lunch menus.

D. Constraints 

The possible project constraints are; it might take more time than the projected time, it might become tough for the human resource managers to be effective as they might have to work for more than the projected time period.

E. Change plan 

Any change in projected timeline will be instantly handled by hiring more staff or acquiring services of people on temporary basis. This will cost a little more but not make us run out of budget completely. It will make sure to meet the project scope of providing services within the four weeks.

5.0 Time and Cost Management – Week 5
In this section, we want the reader to understand time and cost planning for the project. Follow the instructions in the Week 5 assignment.
Deliverable 1	Start Date	End Date	Cost

6.1 Stakeholder Management – Week 6

In this section, we want the reader to understand the stakeholders involved and their impact to the project. Complete this section describing at least 10 stakeholders:

Stakeholder Name	Stakeholder Position/Role	Type of Stakeholder	Stakeholder Expectation(s)	Stakeholder Interest(s)	Influence on Project Result	Stakeholder management strategies
Provide the name of the Stakeholder	Position in the organization or role in project	Internal or External	High level needs or expectations for the project and/or product	High/ Med/Low	Supporter/Opposed/ Neutral	Strategies and tactics to maximize positive stakeholder influence and minimize or neutralize negative stakeholder influence.

6.2 Communication Management – Week 6

In this section, we want the reader to understand the communication plan for the project. Replace the descriptions in this section and describe at least 10 communication methods:

Stakeholder (Who)	Tool/Vehicle (How)	Purpose (What/Why)	Frequency (When)	Repository (Where)
Project Sponsor	Status Report	Update progress of project	Monthly	SharePoint
Accounts Payable Liaison	Invoices, purchase orders, delivery report	To verify payment is ready to process	Weekly	File Cabinet Folder
Accounts Payable Manager	Status Meeting with Minutes	To review the project schedule and prepare the Status Report	Weekly	SharePoint Folder
Stakeholders	Project Schedule	Validate the progress of deliverables	Weekly	SharePoint Folder

7.1 Risk – Week 7

In this section, we want the reader to understand the risk plan for the project. Replace the descriptions in this section and describe at least 5 risks with their score and response strategy:

#/ ID	Risk Statement	Impact	Probability	P&I Rating	Risk Owner	Response Strategy
1, 2, 3, etc	Write a clear statement using Cause-Condition-Conclusion format	Assign impact score	Assign probability score	Multiple Impact X Probability	Who is responsible	Write a clear strategy based on one of the following strategies: 1) Accept, 2) Transfer, 3) Mitigate, 4) Avoid
1	Because special order materials are often delayed (cause), the marble tiles ordered from Italy may take longer to deliver than anticipated (condition), leading to a delay in installing the cabinets and delaying completion of home (conclusion).	.5 (see info & scale below)	.25 (see info & scale below)	.125 (a higher value indicates a risk should be given more attention)	John Doe	Mitigate – Instead of following general lead time of four weeks to order marble tiles, we will order tiles six weeks prior to date needed to ensure on time delivery.

7.2 Quality – Week 7
In this section, we want the reader to understand the quality plan for the project. Replace the descriptions in this section and describe at least 5 quality methods:
#/ ID	Quality Standard	Verification Method / Tool	Responsible Person(s)	Date Reviewed	Feedback / Results
1, 2, 3, etc	Write a clear and concise quality goal that is as measurable and objective as possible	How will you verify or measure?	Who will be responsible		Insert any notes or comments
1	More than 80 percent of participants will score a 75% or higher on the final exam	Review final exam results	Jane Doe	11/12/13	85% percent of the students who took the final exam earn a grade greater than 75%

8.0 Human Resource & Procurement Management – Week 8

In this section, we want the reader to understand the resource plan for the project. Replace the descriptions in this section and describe at least 5 resources (include at least 1 of each type of resource - equipment, space, person, funding, and natural resource)

Resource Type	Description	Date / Duration	Approval From?	Approval Secured?	Resource confirmed?
Identify type of resource (equipment, people, space, etc.)	Describe what you need and why you need it	On what days or for what duration?	Who can approved this?	Insert result and date received	After approval, confirm procurement
Conference Room	Need conference room to provide training for X	3 days	Sally Supervisor	15 October 2013	Yes, room is booked in corporate calendar

Appendix

A1 WBS – Week 4

A2 WBS with Tasks – Week 5

WBS #

Deliverable/

Activity/

Milestone

Start Date

Finish Date

Resource

Cost

0

Project Title Catering service

1

Initiation

Oct 13th

Oct 20th

$250.00

1.1

determine customer

Oct 13th

Oct 16th

$30.00

1.1.1

marketing search

Oct 13th

Oct 15th

$20.00

1.1.2

survey form

Oct 13th

Oct 15th

$10.00

1.2

Menu making

Oct 16th

Oct 20th

$200.00

1.2.1

customer survey

Oct 16th

Oct 20th

1.2.2

Task

1.3

Getting customer information such as room number

Oct 16th

Oct 20th

1.3.1

Task

1.3.2

Task

2

Imposition

Oct 20nd

Oct 30th

2.1

determine food supplier

Oct 20nd

Oct 25th

$100.00

2.1.1

contacting different suppliers

Oct 20nd

Oct 25th

2.1.2

Task

2.2

finding delivery company

Oct 25th

Oct 30th

$500.00

2.2.1

Task

2.2.2

Task

2.3

payment collecting from the customer

Oct 20nd

Oct 30th

2.3.1

Task

2.3.2

Task

3

Observation an governance

Oct 30th

Nov15th

$200.00

3.1

monitoring cooking procedure

Oct 30th

Nov 15th

3.1.1

random inspection

3.1.2

Task

3.2

tracking food delivery

Oct 30th

Nov 15th

3.2.1

get report by delivery guy

3.2.2

Task

3.3

Deliverable

3.3.1

Task

3.3.2

Task

4

Termination

4.1

Food delivery

4.1.1

Task

4.1.2

Task

4.2

Deliverable

4.2.1

Task

4.2.2

Task

4.3

Deliverable

4.3.1

Task

4.3.2

Task

5

Phase

5.1

Deliverable

5.1.1

Task

5.1.2

Task

5.2

Deliverable

5.2.1

Task

5.2.2

Task

5.3

Deliverable

5.3.1

Task

5.3.2

Task