CARD
Summary
In reference to my diagram analysis of Opportunity Consultants, Inc., I feel the root causes of the poor performance of the club are that there are too many members, a lack of member motivation and a lack of leader experience that can drive the team to success.
These issues have led to the members being sacrificed to work on poor quality projects, which enhances the low morale. With the club lacking experienced leadership to guide and mentor its members, has caused it to accept and work on poor quality projects. When a team has low morale, it will show in their work and therefore their clients are not satisfied, which will then lead to them to fewer referrals. When clients are not happy with a product, they will spread the word to others and OCI’s reputation will be in jeopardy. Not only will they need to regain clients trust and increase business, they will also need to rebuild their reputation.
Recommendation
For the club to sustain initiative to improve client satisfaction, the club’s leadership must prove and show more involvement and motivation ensure that its members are fulfilled, and clients are satisfied. Since there are no limits on how many members can join the club, the leadership should either limit the number of members accepted in the club or develop a strategy for managing the size of its members.
One way of managing members would be to base it off what the prospective member can offer the club. After member selections have been made, then the process of aligning people and teams with the goals of each project can be created to ensure effective collaboration and success (Shook, 2009). When a team is motivated and excited about a project, moral is higher and it will be evident in their work and they will have satisfied clients, who will be happy to refer the club’s services to others.
References:
Shook, J. (2009). Toyota’s secret: The A3 report. MIT Sloan Management Review, 50(4), 31.
( Low Referral Rates ) ( Inexperienced members ) ( Dissatisfied clients ) ( Recruiting Time constraints ) ( Scope & F easibility ) ( No New Members turn ed away ) ( Low quality projects selected ) ( Unpredictable Response Rate ) ( Leaders with poor skillsets ) ( Poor Delivery ) ( Low Team Moral ) ( Level Staffing Issues ) ( Quantity of Projects ) ( Disconnect between expectations and resources ) ( Source of cheap labor ) ( Poor Quality Produced by OCI )
Merawit Tesfaw
RE: Week 2 Assignment
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Hi Michelle. After reviewing the system diagram, I noticed you followed the proper APA formatting. I believe your diagram effectively documents the case and it captures the cause and effect. For example, Opportunity Consultants Inc lacks the skills of experienced leadership which result in poor quality projects. Your diagram is well organized and easy to understand. I may suggest including the reference of the OCI case study and perhaps includes a few more information about the club on the summary part.
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15 days ago
John Ezomo
RE: Week 2 Assignment
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Hello Miller,
Thank you for your sharing your assignment post.
In order to build the systems thinking diagram, we need to clearly identify the elements of the system and how it interacts with each other. Building the systems diagrams requires three steps; identify the events, identify the pattern of, behavior, build the system, and determine the mental models.
Step 1: Event
The first step is to identify the problem in hand that we would like to learn about. This may include one or more related problems to be addressed. For example: Customers wait for a long time at the reception and unsatisfied customer at the hospital reception
Step 2: Patterns of Behaviors
The next step is to observe the patterns that show the relationship between different elements involved in the system. These elements represent the potential causes of the problem (effect). The Cause Effect Diagram can help identifying the different causes that may involve the problem highlighted in the previous step.
Charts like below can show the positive and negative relation between different factors and how they contribute to the main problem need to be analyzed in the system.
Step 3: System
After identifying the potential causes for the final effect. The relation between each two elements in the system is controlled by the feedback loops. The loops are either show positive or negative relations as shown in the figure below. Sometimes, the relation is referred to Same/Opposite instead of Positive (+)/Negative (-).
You have identified most of this step and I deeply proud of your effort. Thank you once again.
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