BUS4101 Week 2 Disc

Kaizen Five Key Elements of the Japanese Approach to Continuous Improvement Let’s look at an example to understand how the Kaizen approach can be used to implement a continual improvement of processes. The customer service department in Elevate Accounting has been cited for low morale, which is having a considerable impact on customer relations. The management of Elevate Accounting can use the five elements of the Kaizen approach to address this problem and to ensure the continuous improvement of employee morale. • Straighten Up Many employees perform tasks they do not need to do. Therefore, the management can work with the employees to get rid of the unnecessary tasks and streamline the process. This step will reduce the workload of the employees and lead to increased productivity and satisfaction. • Put Things in Order The management can make sure the employees have the required tools available at all times. They should help employees create an organized and productive workplace, which helps improve employee confidence and morale. • Clean Up The management should help employees have clean work areas and a safe work environment. • Encourage Personal Cleanliness Having a clean work environment includes having clean employees. Therefore, the management should encourage employees to be well groomed, promoting a professional ambience. The management should compliment the employees when they look nice or when they have a meeting and go out of their way to look good. • Encourage Discipline Discipline should be a personal goal for the management and the employees. It is important to set realistic goals so employees can discipline themselves and attain and exceed these goals.

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