MGT3102 Week 2 Discussion

Week2Notes5.pdf

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Emotional Intelligence

Dimensions and Associated Competencies

Self-Awareness

• Emotional self-awareness: reading one’s own emotions and recognizing their impact, using “gut sense” to guide decisions

• Accurate self-assessment: knowing one’s strengths and limits

• Self-confidence: a sound sense of one’s self-worth and capabilities

Self-Management

• Emotional self-control: keeping disruptive emotions and impulses under control

• Transparency: displaying honesty and integrity; trustworthiness

• Adaptability: flexibility in adapting to changing situations or overcoming obstacles

• Achievement: the drive to improve performance to meet inner standards of excellence

• Initiative: readiness to act and seize opportunities

• Optimism: seeing the upside in events Social Awareness

• Empathy: sensing others’ emotions, understanding their perspective, and taking active interest in their concerns

• Organizational awareness: reading the currents, decision networks, and politics at the

organizational level

• Service: recognizing and meeting follower, client, or customer needs Relationship Management

• Inspirational leadership: guiding and motivating with a compelling vision

• Influence: wielding a range of tactics for persuasion

• Developing others: bolstering others’ abilities through feedback and guidance

• Change catalyst: initiating, managing, and leading in a new direction

• Conflict management: resolving disagreements

• Building bonds: cultivating and maintaining a web of relationships

• Teamwork and collaboration: cooperation and team building (Goleman, Boyatzis, & McKee, 2002)