KIM WOODS

Week 2 Case Questions

Designing Improvement Initiatives in Health Services Organizations

Chapter 7, Case 3: “Where and How to Start?”

Questions:

1. Critique TRH’s efforts to this point.

2. Formulate a QI initiative to raise patient satisfaction scores.

3. Develop a step-by-step plan to implement the initiative.

4. What measures should be considered in addition to those directly affecting patients?

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