Business Proposal Part 1

Use an Affinity Diagram to Brainstorm

Lakisha Trammel

GCU – PSC - 450

October 20, 2019

Assumption: Organizational Problem is missing the delivery date 

Affinity diagram: this diagram paves the way for the quality team to creatively and effectively generate a large number of problems, ideas, and then logically them for issue understanding and possible breakthrough solutions. In this method, it helps in gathering massive quantities of information and organizing them into teams or themes based on their relationships. The affinity process is vast for grouping data collected during research or ideas generated during brainstorms. In several cases this tool is very useful in the face-to-face come together However, with improvement of technology and shared desktop spaces.

The steps are: 

1. To state issue in the full sentences 

What are the problems involved in the missing shipping date? The question, in this case, is about the organizational challenge of missing delivery data. This is a widespread problem that makes many firms fail to get the ordered items, which will, in turn, cripples the operations of the organization. This makes some of the activities unable to take place as planned, and hence, failure witnessed in the various areas (Venier, 2015).

2. Brainstorm using short sentences 

Since there are fewer fork trucks, no place for return, computer crashes, insufficient training, overcrowding team nit utilized, inexperienced manager, engineering changes shipping turnover, error on the bill of lading. These problems are causing the issue of the organizational missing of the delivery date. 

3. Post them for the team 

Posting the above-brainstormed ideas for the team to see and update with the new one. The themes resulted from the organizing missing delivery data are, lack of employee training, low compensation, lack of performance feedback and lack of career path.

4. Sort ideas into a logical group 

Group 1: Overcrowded Training, no pace for return, not enough for trucks, Seasonal demand

Group 2: Insufficient training, teams not used, shipping turnover, and inexperienced manager.

Group 3: Computer crashes, engineering changes, error on bills of lading. 

5. Create a concise, descriptive heading for each group 

System: Computer crashes, engineering changes, failure on laws of landing.

Facilities: Overcrowded Training, no pace for return, not enough for trucks, Limited storage space

People: Insufficient training, teams not used, shipping turnover, and inexperienced manager.

6. Why for riot causes analysis for: 

Why did we miss the delivery date? 

It wasn't scheduled in time

Why is that? There were lots of engineering changes?

 Why is that? Client requested them 

Why is that? Customer agreements weren’t taken on finalizing the design document 

Why is that? There is no formal process of the baseline of the client requirement document. 

In the same way, we can perform five why analysis for other identified problems as well. This will bar very important in making sure that all process and issue so if the company are solved. Again, this will be dealing with the right channel of the solving the problems (Kung et al. 2016). Through setting place the required measures to the company to ensure that they curb the problem which is being witnessed in the whole of the organization crisis resolving department.

Reference

Kung, J. W., Brook, O. R., Eisenberg, R. L., & Slanetz, P. J. (2016). How-I-do-it: Teaching root cause analysis. Academic radiology, 23(7), 881-884.

Venier, A. G. (2015). Root cause analysis to support infection control in healthcare premises. Journal of Hospital Infection, 89(4), 331-334.