Journal: Community Service as a Window Into Outreach and Humanitarian Work

Hart City Case Study – Scenario 3

© 2020 Walden University 1

Hart City Case Study – Scenario 3 Program Transcript

MALE SPEAKER: Hey, Michael. Do you need any help? Who are those care packages for?

MALE SPEAKER: No. I'm fine, thanks. I'm putting together the last one now. I plan to do some outreach today. You know, the teens down the street, I'm making these so they can have a few daily essentials.

I'm going to introduce myself and invite them in to make it less scary for them to come inside. I'll let them know that they can receive assistance here. But if you want to help, grab me three blankets and water jugs from the closet and help me load them into the van while I box up these care packages.

MALE SPEAKER: Sure. I'll grab those. I think outreach is a powerful human services tool. It helps us reach people who don't come to us. It's a great way to meet people and support them where they are.

MALE SPEAKER: It also shows that our work reaches beyond the office. It can happen anywhere and anytime. Thanks for the extra hands, Chris. The kids will definitely appreciate these care packages.

MALE SPEAKER: Hope you can talk them into coming here. See you later.

FEMALE SPEAKER: Hey, who's that?

FEMALE SPEAKER: I don't know. Who cares?

FEMALE SPEAKER: Are you coming to lecture us about why we can't hang out here

FEMALE SPEAKER: Or tell us to move or sleep somewhere else?

MALE SPEAKER: Yeah, if we had somewhere else, we would be there already.

MALE SPEAKER: No, I am not here to lecture you. I actually brought you food, juice, water, blankets, and hygiene items. My name is Michael. I worked down the street at the homeless shelter. I came by to offer you a place to stay.

We have space available if you want to come by. I work the evening shift today. So I would be the one to show you to your rooms. In the morning, I can get you connected with any services that you need.

FEMALE SPEAKER: Thank you for helping us out. I think I'm in.

FEMALE SPEAKER: What time do we need to be there?

Hart City Case Study – Scenario 3

© 2020 Walden University 2

MALE SPEAKER: Check in for rooms ends in two hours. You all can come by anytime between now and then.

MALE SPEAKER: I'm in. A room and a bed sounds pretty good right now.

FEMALE SPEAKER: Yeah, I guess I'm in too.

MALE SPEAKER: OK, I'll go back to prepare your rooms. I'll be up front so that you see me as soon as you come in. See you soon.

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