wk 6
Instruction
If you would like to see a sample table of metrics, here is one example:
Sample Table of Metrics for an Example Business Unit
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Perspective |
Objective |
Metric |
Target Value |
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Financial |
Revenue Growth
Operating Profit Growth
Short-term Solvency
Long-term Solvency |
Annual Rate of Growth
% EBIT/Sales
Current Ratio
Long-term Debt/Equity |
> 6% > 7% > 2.0 < 30% |
|
Customer |
Increase Number of Customers
Maintaining Transaction Size
Improve Customer Satisfaction |
Annual rate of Customers Increase
Average Transaction Size
Median Score: Customer Survey |
> 5%
> $600 > 90% |
|
Internal |
Product Improvement
Ratio of New to Old Products
Maintain Market Share |
% R&D Expense to Revenue
Ratio of New to Old Products
Market Share % |
> 4%
> 8%
> 24% |
|
Learning |
Employee Training
Employee Turnover
Employee Compensation |
Annual Hours of Employee Training
Employee Turnover
Average Compensation |
> 30,000
< 3% > $38,000 |