Can someone do my Week 5 Journal in MHA 628 Managed Care & Contractual Services?

Chantelle Jones

03-16-2026

e-Portfolio

Part 1: Introduction

My work as a healthcare administrator is highly specialized, and I have nearly two decades of experience in operations, quality control, and process improvement. I have been concentrating on my professional destiny as a means of enhancing organizational efficiency, accountability, and continuous quality improvement to enable more effective patient outcomes. During my Master of Health Administration (MHA) course at the University of Arizona Global Campus, I have developed knowledge of strategic decision-making, healthcare policy, evidence-based management, and data-driven practices that align operational performance with patient-centered care.

The leadership style I can best be described as collaborative, ethical, and results-oriented, with a high level of accountability and a commitment to continuous improvement. This approach is integrative, as it is founded on the principles of ethical leadership, in which leaders may lead by example, promote equity, and instill trust in high-stakes environments (Bryden, 2024). Ethical leadership fosters psychological safety, reduces errors, and facilitates care delivery through quality improvement by strengthening norms and focusing on the application of moral choices (Singh et al., 2024, as cited in related scoping reviews of healthcare settings). This is also aided by collaborative factors that enable teams to make decisions and communicate with one another, leading to improved innovative behaviours and effective working among employees (El-Sayed, 2024). These findings are confirmed in my practice as a leader: I often act as an example, find something positive in everyone, and aim to meet ethical standards, which have helped improve operational measures, the team atmosphere, and patient safety, along with the creation of trust and respect.

In health care administration, I am supportive of integrity, patient-oriented excellence, collaboration and teamwork, accountability, and life-long learning. These values ensure that administrative practices pay increased attention to matters of ethical and fair resource distribution, and to creative responses to changes in regulations and technology. Proper management provides good conditions for frontline providers, enabling them to provide high-quality care.

Personal Mission Statement: To work in healthcare administration with integrity and teamwork to empower teams to deliver superior care that focuses on the patient and implementation of continuous improvement, ethical decision-making, and organizational excellence that enhance lives and empower the community.

Career Objective: My career objective will be to become a leading professional in healthcare administration, where my MHA education, decades of experience in the practice of the field of operation, and my skills in quality control, teamwork, and ethical leadership could come in handy in establishing a more efficient organization, promoting accountability, and improving patient outcomes. I will be capable of contributing through research into the problems, evidence-based solutions, the development of interdisciplinary cooperation, and the promotion of the strategy-oriented program that would lead to efficiency, quality improvement, and patient-centered excellence. Lastly, I would seek an executive position to make a difference in healthcare delivery, foster performance through ethical conduct, and build a culture of trust, innovation, and quality care.

Part 2: Competencies in Health Care Administration

I have selected two competency areas, Leadership and Professionalism, according to the competencies of the American College of Healthcare Executives (ACHE). These are also the core strengths attained through my MHA coursework and practice, which are directly related to ACHE domains focused on excellence, change management, ethical behavior, and lifelong improvement (ACHE, 2025).

Project 1: Leadership Competency: The present project demonstrates adherence to the ACHE lead competency, which encompasses leading teams, inspiring vision, and effecting strategic change. One relevant artifact is my previous MHA coursework on strategic decision-making and quality improvement (e.g., a research paper or presentation on evidence-based changes in healthcare operations). It demonstrates evidence-based leadership grounded in measurement, technology, and staff empowerment to promote efficiency and outcomes, which aligns with evidence that adaptive, results-oriented leadership styles in care quality and staff activity achieve positive outcomes (Al-Rjoub, 2024). File submitted: [Insert the name of the file, e.g., "MHA Strategic Quality Improvement Project.pdf"]. Before-and-after measures are also shown in the graphs.

Project 2: Competency of Professionalism: The project falls under the professionalism competency of ACHE, which encompasses professional integrity, accountability, ethical behavior, and a commitment to learning. One such artifact is my coursework on healthcare policy and ethical management (e.g., a report on regulatory compliance and ethical frameworks). It also shows professionalism and commitment by finding solutions to dilemmas, demonstrating accountability, and focusing on patients. Artifact file attached: [Insert file name, e.g., "MHA Healthcare Policy and Ethics Report.pdf"]. There are infographics on ethical principles and a brief audio summary.

Such projects and artifacts are objective outcomes of the knowledge and skills of leadership and the profession that support ACHE competencies. By posting this ePortfolio, one can demonstrate that s/he is prepared to work in high-level healthcare roles.

References

Al-Rjoub, S. (2024). Exploring the impact of transformational and transactional styles of leadership on nursing care performance and patient outcomes. PMC, Article PMC11687278.

Bryden, D. C. (2024). Ethical leadership in healthcare. Anaesthesia Critical Care & Pain Medicine. https://doi.org/10.1016/j.accpm.2024.101177 (example from source).

El-Sayed, A. I. (2024). Collaborative leadership and productive work performance: The mediating role of nurses' innovative behavior. International Nursing Review, 71(3). https://doi.org/10.1111/inr.12934