watch videos and write summary please each video 1 page please

 Video - 1

Conflict negotiation

 

In this video I was able to know about the secrets of peace that were told by William Ury the speaker speaker in this video . I was really very amazed to know that the conflict did not consist only two sides but also the third side that is us . He gave his own examples to show the third side of the conflict and how much it is effective . He described about the experience how one felt when he / she moves to strange place . There he took an example of Abrahan path . That how the people now a days following the same path which the abraham had followed in ancient periods towards the middle east . This shows that how the people living over there showed their hospitality and how the people are changing their lifestyle and making it better . With this way the conflict can be totally vanished between two nations . He told how the third side can bring peace by just doing conversation with strangers , the people of other culture or nation . Which can bring up peace that begins within us .

 

 

Video - 2

Conflict resolution

In this video Jennie Byrne  gave the definition of conflict . I like the way hoe she describe the daily conflicts and the discussion she made to avoid the conflict with simple techniques .

She told the simple method with which we get inside the conflict . First and foremost when we avoid anything . When we avoid any person , any talk or conversation that makes people feel annoy and result to conflict . The second most is when we get aggressive . For example , if we did not like the method of talk of other person or when others use harsh words that makes us angry .

She told about the simple method to talk during the conflict or how we can avoid it . She referred the word STABEN . In which each letter has its own meaning .

 

 • Here 'S' stands for source which means we should know about the source of the conflict . The main talk to which the whole topic is related . That should be cleared first to the another person .

 

• 'T' it depicts the time and place . In other words the right time to talk in which the other person can totally concentrate on our sayings. It is the main thing because if we talk to them in their busy schedule them obvious they would not bother us .

• The letter 'A' is the amicable approach.  In simple words , the way to start the conversation . That should be polite .  Furthermore , by appreciating others towards their good deeds is the best way to get in conversation .

 

• B stands for the behavior of the person . How we behave to the situation or how the listener is behaving towards the talk . The speaker should be clear towards its approach and should manage to describe them whole process .

 

• E is the emotions . One should maintain their emotions . They should be always polite and calm . Whatever the other person behave or say . They should not us abusing language .

 

• N describe the need of the conversation . The end result of the conflict and the basic requirements should be cleared .

Video - 3

Managing difficult people effectively

 

I really wants to appreciate the karen Kane's first point that we have nothing to do with the people those are triggering us , the main thing is to manage ourselves . That is the main thing to tackle with any difficult employee or colleague . By just handling our emotions and language we can easy overcome that hurdle .

She describe the three basic steps that could be implemented in our daily lives to manage ourselves towards situation . Those are -

The first step is to take stand . In other words , be bold in what you are . No mater how the other people are reacting to it . Say what we wants to say rather than just keeping in mind or not bothering to it .

The second step in to stay connected with the opposing person or team , by letting them know about our decisions .

Third step is the reaction . How we react toward their approach or how we face them . We should always be polite no matter how the other person is saying . This describes the calm behavior of the person .

References

Brown, B., 1998. Conflict Management. Columbus, OH: ERIC Clearinghouse on Adult, Career, and Vocational Education, Center on Education and Training for Employment, College of Education, the Ohio State University.